Support » Plugin: Security & Malware scan by CleanTalk » Firewall update errors

  • Resolved nadezhdakhachaturova

    (@nadezhdakhachaturova)


    Hello! The site was moved to another directory. Now there is an error in the console. What do you recommend to do?
    “2022-01-23 08:11:05: Обновление фаервола: Can not to make FW dir. Unknown reason.
    Обратиться в техподдержку в любое время можно здесь:”

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @nadezhdakhachaturova

    Please set the rights ‘777: read and write’ to the plugin folder /wp-content/plugins/security-malware-firewall on your webserver.

    After that press the button ‘Synchronize with cloud’ in the plugin settings:

    WordPress Admin Page —> Settings —> Security by CleanTalk

    Did it help?

    Thread Starter nadezhdakhachaturova

    (@nadezhdakhachaturova)

    Hello! Changed the permissions on the plugin folder to 777. Checkboxes are on all checkboxes. Apply recursively to all plugin files and directories. So far it hasn’t helped.

    Plugin Support amagsumov

    (@amagsumov)

    Please do the following:

    1. Enter the Security by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Security by Cleantalk -> General settings tab)

    2. Check the last settings “Complete deactivation” and save changes.

    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.

    4. Reactivate the plugin.

    5. Proceed to the plugin’s settings and enter your access key. (See item 1.)

    6. Press the button ‘Synchronize with cloud’ in the plugin settings.

    If it doesn’t help, please contact us via our support system:
    https://cleantalk.org/my/support/open

    Thank you.

    Thread Starter nadezhdakhachaturova

    (@nadezhdakhachaturova)

    Deactivation and subsequent activation of the plugin did not help. I had to open a ticket in my account.

    Plugin Support amagsumov

    (@amagsumov)

    @nadezhdakhachaturova

    We’ve replied to your ticket:
    https://cleantalk.org/my/support

    Let’s continue our conversation there.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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