Title: Firewall Bloking Plugin
Last modified: April 4, 2019

---

# Firewall Bloking Plugin

 *  Resolved [ammaratrache1980](https://wordpress.org/support/users/ammaratrache1980/)
 * (@ammaratrache1980)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/)
 * Gooday,
 * please could you provide web URLs to add to firewall whitelist in order for the
   plugin to work on our client machines.
 * Currently i am having to give call center users full internet access to use the
   plugin.
 * thank you
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffirewall-bloking-plugin%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11390631)
 * Hi [@ammaratrache1980](https://wordpress.org/support/users/ammaratrache1980/),
 * Which firewall are you referring to? The website’s firewall (for instance wordfence)
   or a network firewall?
 * What error do you get? (if any)
 *  Thread Starter [ammaratrache1980](https://wordpress.org/support/users/ammaratrache1980/)
 * (@ammaratrache1980)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11391582)
 * Hi,
 * basically our network firewall(cyberome) seems to be blocking the client machines.
   
   it just says “connecting..” when an agent tries to go online. It works fine on
   machines that have full internet access on cyberome so i’m assuming its trying
   to link to some public address before it connect and our cyberome is blocking
   it?
 * Ammar
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11391618)
 * Hi Ammar,
 * Are you using the latest version of WP-LIVE CHAT? (8.0.25)
 *  Thread Starter [ammaratrache1980](https://wordpress.org/support/users/ammaratrache1980/)
 * (@ammaratrache1980)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11391651)
 * Hi,
 * yes
 * WP LIVE CHAT SUPPORT V8.0.25
    WP LIVE CHAT SUPPORT PRO V8.0.11
 * these are the 2 plugins i have currently, both active
 * Ammar
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11391885)
 * Hi Ammar,
 * You will need to investigate this on your end by checking the firewall logs to
   identify which endpoints (or protocols) might be blocked. You could also check
   if any errors are being produced in the developer tools of the browser (F12) 
   when trying to connect, in order to identify where it could be failing.
 *  Thread Starter [ammaratrache1980](https://wordpress.org/support/users/ammaratrache1980/)
 * (@ammaratrache1980)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11394967)
 * thanks it is working now, the sites were mostly CSS links that we had to add 
   to our whitelist
 * thanks
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11394973)
 * Hi Ammar,
 * Glad you got it sorted! Have a nice day.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Firewall Bloking Plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 7 replies
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/firewall-bloking-plugin/#post-11394973)
 * Status: resolved