Title: Firewall blocking Customer IP
Last modified: January 20, 2021

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# Firewall blocking Customer IP

 *  Resolved [sdkeeper](https://wordpress.org/support/users/sdkeeper/)
 * (@sdkeeper)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/firewall-blocking-customer-ip/)
 * Jan 19 2021 13:24 Blocking customer IP.
    Got a message from customer saying they
   couldn’t access my site or their account on their device but could on their husbands.
   IP 69.150.*.* Do I whitelist this IP? I would like to. Wondering why the customer
   could place order ect but then revisiting the site they are blocked. Why does
   that happen? Thank you

Viewing 1 replies (of 1 total)

 *  Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * (@alexandergull)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/firewall-blocking-customer-ip/#post-13930708)
 * Hello [@sdkeeper](https://wordpress.org/support/users/sdkeeper/)
 * We need to know your account name and the IP address you are talking about.
 * Please, contact us via [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * This way we could know all the necessary data.
 * Be well,

Viewing 1 replies (of 1 total)

The topic ‘Firewall blocking Customer IP’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [alexandergull](https://wordpress.org/support/users/alexandergull/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/firewall-blocking-customer-ip/#post-13930708)
 * Status: resolved