Title: Firewall API blocking problem
Last modified: February 9, 2024

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# Firewall API blocking problem

 *  Resolved [inspirezia](https://wordpress.org/support/users/inspirezia/)
 * (@inspirezia)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/)
 * I use Woocommerce with the “Gelato Integration for WooCommerce” plugin. The plugin
   creates Woocommerce API and Webhooks. Everything worked fine until last week.(
   Maybe because I updated the Shield Security plugin? I don’t know). API connection(
   and Webhooks) in Woocommerce were lost without previous manual changes. After
   long conversations with the “Gelato Integration for WooCommerce” plugin client
   support and passing information to their developers, I got an answer that their
   side works well. They suggested disabling the Shield Security plugin and then
   reconnecting their plugin to get API and Webhooks working.
 * I unchecked “Anonymous Rest API disable” in Shield Security – it didn’t help.
 * “Rest API Exclusions” have a Woocommerce namespace.
 * I disabled the Shield Security plugin > General > Disable Shield Security > Enable
   Shield Security Protection > unchecked. It worked. API and Webhooks started to
   work after I connected the “Gelato Integration for WooCommerce” plugin.
   Later,
   I enabled the Shield Security plugin > General > Disable Shield Security > Enable
   Shield Security Protection > checked. Woocommerce API stopped working again, 
   while the “Gelato Integration for WooCommerce” plugin showing connection with
   their servers Failed.
 * The Shield Security plugin started to block API connections. How to make Woocommerce
   API work again? I checked Shield Security help topics about API and plugin settings
   and did not find anything useful.
   Do you have any suggestions on how to solve
   this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffirewall-api-blocking-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Jelena](https://wordpress.org/support/users/jmisic/)
 * (@jmisic)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/#post-17412532)
 * Hi,
 * Sorry to hear about the troubles you are having with this.
 * Can you re-enable Shield, reproduce the problem and then:
 * [Check the Activity Log detailed here](https://help.getshieldsecurity.com/article/238-review-your-site-activities-with-the-activity-log-viewer)…
   are there any notices coming up in there about blocks? Once you have this, then
   we can help out with what might need to be adjusted.
 * The Activity Log is the best place to look first for anything being blocked as
   it’ll tell you precisely what’s happening.
 * Let us know what you find in there.
 * Thanks,
 * Jelena
 *  Thread Starter [inspirezia](https://wordpress.org/support/users/inspirezia/)
 * (@inspirezia)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/#post-17412819)
 * I disabled Shield Security protection > used API > OK.
   I enabled Shield Security
   protection > used API > Failed.
 * The Shield Security Activity section shows a few different IPs (Amazon services)
   and the same informational message>
 * “Unidentified and not authenticated “
   “Session LockedCore properties of an established
   user session () have changed. Logging out.”
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/#post-17412984)
 * please go to Config > User Management and disable all session lock options.
 *  Thread Starter [inspirezia](https://wordpress.org/support/users/inspirezia/)
 * (@inspirezia)
 * [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/#post-17413007)
 * It worked. Thank you a lot!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Firewall API blocking problem’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [inspirezia](https://wordpress.org/support/users/inspirezia/)
 * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/firewall-api-blocking-problem/#post-17413007)
 * Status: resolved