Title: Firefox Mobile bug? Last modified: December 5, 2019 --- # Firefox Mobile bug? * Resolved [koningser](https://wordpress.org/support/users/koningser/) * (@koningser) * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/) * Hello, * I got a problem on firefox mobile. When I select any of the fields the screen scrolls to the top of the page instantly. * I assume the problem comes from the plugin in combination with firefox mobile, because the form does work in other mobile browsers. * Could you check this on Firefox mobile? * Best regards, Ser Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12227285) * Hey there, * I tested this on Firefox Mobile on Android – it did jump a little, mostly due to the keyboard. Here’s what that looked like for me: * ⌊Testing Stripe on Firefox⌉⌊Testing Stripe on Firefox⌉ Link to image: [https://d.pr/i/CBUIF2](https://d.pr/i/CBUIF2) * I tested using Storefront as the theme, with WooCommerce and Stripe enabled – I’m not seeing the same behavior on my end, which makes me think it’s probably a combination of plugins or the theme on your site. * If you share the URL, I’d be happy to take a look. * Thread Starter [koningser](https://wordpress.org/support/users/koningser/) * (@koningser) * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12237624) * Hello Hannah, * Thanks for your reply. * This is my test site: [https://dreamx.life/checkout/](https://dreamx.life/checkout/) * This is what I see on firefox mobile: * ![](https://i0.wp.com/dreamx.life/wp-content/uploads/2019/12/stripecheckout.gif? ssl=1) * I use a completely clean install for both wordpress and ‘scape’ theme. Everything is updated. Just a few basic plugins are on aswell, and with them turned off, still the issue is there. All the other browsers work perfectly. * Ser * **Edit:** I also tried Twenty Twenty theme and it happens there aswell. So it is not the theme I am using. * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12237879) * Hey there, * Thanks for the further tests! * I tested your site using this product: [https://dreamx.life/product/test/](https://dreamx.life/product/test/) * I wasn’t able to reproduce the problem: * ⌊Android Firefox mobile - no jumping at checkout⌉⌊Android Firefox mobile - no jumping at checkout⌉ Link to image: [https://d.pr/i/vZCxZt](https://d.pr/i/vZCxZt) * I checked your site for errors, but wasn’t able to find anything. * We’ve seen isolated reports of this issue – it’s usually down to the specific phone, OS, and browser, for example: [https://wordpress.org/support/topic/page-jumping-on-mobile-checkout-field-selection/](https://wordpress.org/support/topic/page-jumping-on-mobile-checkout-field-selection/) * Can you tell me which phone and which OS you’re using, so I can narrow down where things might be going wrong? * Thread Starter [koningser](https://wordpress.org/support/users/koningser/) * (@koningser) * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12238204) * Hi Hannah, * The phone I use is a motorola g7 play. And the OS is Android 9, everything is up-to-date. * I also tried it with a clean browser install. Both the normal firefox and the beta testing versions. Both have the same issue. * Ser * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12241704) * Hey there, * Thanks for the specific details! I don’t have access to a Motorola G7, but was able to test using Firefox on Motorola Moto X 2nd Gen. Using that, I tested the checkout page on your site, which didn’t jump at all – it was the same as in the previous screenshot. * As I haven’t been able to reproduce this my end at all, I’m wondering if it’s specific to your device. Have you been able to try it on a different Android device using Firefox? * Thread Starter [koningser](https://wordpress.org/support/users/koningser/) * (@koningser) * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12242700) * Hi, * Thanks again for testing it. * It seems that the page works fine on other devices. I assume that the combination of my phone with firefox and the form creates this specific problem. * I will try to ask support at firefox and see if they know something about it. * Ser * Plugin Support [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * (@fernashes) * Automattic Happiness Engineer * [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12245808) * Hey there, * It’s very possible that it’s the specific combination of your phone and Firefox– and in that case, it’s frustrating but workable. * Please do let us know if you learn anything else! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Firefox Mobile bug?’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 7 replies * 2 participants * Last reply from: [Hannah S.L.](https://wordpress.org/support/users/fernashes/) * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/firefox-mobile-bug/#post-12245808) * Status: resolved