Support » Plugin: Strong Testimonials » Firefox browser only displaying navigation controls

  • Resolved Lindsay Heydon

    (@lindsay-heydon)


    Slideshow added as a widget to Home page. In Firefox browser on desktop I only see the navigation arrows. Fine in Chrome and Edge where I see the thumbnail, excerpt and navigation controls as expected.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support mplusb

    (@mplusb)

    Hi @lindsay-heydon,

    Thank you for sending the link.
    I am not sure what the problem could be.
    Could you please install this plugin: https://wordpress.org/plugins/health-check/ ?
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and activate only ST and see if the same issue happens with a default WordPress theme (Twenty Twenty for example) and no other plugins.
    Please let me know how it goes!

    Warmly,
    Mihaela

    I did that, not exactly the same as Home page now showing just posts, but I added the same shortcode [testimonial_view id=”2″] to the Hello world! post.

    If I disable one of my plugins and go back to the site and do a soft refresh all is well. If I move to another page and back again, the slidshow is only showing the navigation bars. If I refresh in the browser, then all is well again.

    If I pick a different plugin, same thing happens. I’ve tried with five different plugins.

    This led me to believe it’s nothing to do with the plugins. I use Ctrl+F5 a lot – it disappears except for the navigation controls. I can only get it back by using a soft refresh in the browser. I also lose it if I go from one page then back to the home page. If I do a browser refresh it all re-appears.

    BTW I disabled my caching plugins.

    Plugin Support mplusb

    (@mplusb)

    @lindsay-heydon

    Thank you for letting me know!
    I investigated further and from what I can see this is caused by the ‘fade up’ effect added on that widget. Is it possible to remove that effect from the widget? It should solve this. That effect appears to be from the page builder.

    Warmly,
    Mihaela

    I don’t use a page builder, it’s just in the Genesis theme I’ve used.

    I don’t think it’s that either as when I use the Health Check & Troubleshooting plugin you recommended and therefore use a default theme the issue remains.

    Also it’s only Firefox that has a problem.

    Many thanks, Lins

    Lindsay Heydon

    (@lindsay-heydon)

    Just replying as this was set as resolved – but it isn’t so not sure if you have seen. Best wishes, Lins

    Plugin Support mplusb

    (@mplusb)

    Hi Lins!
    I am not sure why the topic was marked as resolved, sorry about that!
    I investigated the issue again with the Strong Testimonials’ developer and we still need to debug further, I’m sorry.
    In one of your previous replies you mentioned that you disabled plugins one by one. Is it possible to reactivate the plugin: Health Check & Troubleshooting and disable ALL plugins at once? Leave active only Strong Testimonials.
    Please also send me a screenshot with your plugins list. You can use a service like Gyazo, Imgur, Pastebin, or Dropbox for sending the screenshot. I will see if I can install all of them (hopefully all are free) and can replicate the issue.

    Warmly,
    Mihaela

    Lindsay Heydon

    (@lindsay-heydon)

    Hi yes, when I use the Health Check it immediately disables them all when in Troubleshooting Mode, if I just enable Strong Testimonials so that’s the ONLY plugin I have active then the issue remains.

    https://www.dropbox.com/sh/rqp83n5ojwmznc1/AACmP4_VVR8AN9JR221HKTT2a?dl=0

    Google XML Sitemaps is always disabled as is Optimize Database after Deleting Revisions, Health Check & Troubleshooting and Titan Anti-spam & Security

    Many thanks for all your help. Lins

    Plugin Support visi19

    (@visi19)

    Hello @lindsay-heydon

    https://github.com/MachoThemes/strong-testimonials/issues/191
    Yes, I found it to be a more complicated issue so I created an issue on github for developers to take a closer look at the issue.
    Thank you for your understanding and we would also like to apologize for this delayed response and headaches.
    We wish you a good day

    Please let me know if you have some more questions !

    Warmly,
    Marian

    Plugin Support visi19

    (@visi19)

    This topic will be marked as resolved as we have an open ticket on GitHub regarding this. Please keep in mind that the ‘resolved’ status is only for this support thread, not the issue on GitHub.

    Warmly,
    Marian

Viewing 9 replies - 1 through 9 (of 9 total)
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