Support » Plugin: WC Vendors Marketplace - The WooCommerce Multivendor Marketplace Solution » Completed paid, there is no link to download the file

  • Resolved Fujyn

    (@arwah12)


    Hi
    on our site we sell products that can be downloaded, which are sold by several vendors.
    after the customer has successfully paid, but the product link is not sent, and in the download page is also unable to download files.

    and admin cannot grant download access permission to customers when updating orders,
    unless the admin edits that product by adding another file in the woocommerce download section. The new admin can grant download access permissions to customers

    strangely only part of the product that happens like that.

    I checked the product there were no errors or the file in the Woocommerce download section existed and was the same as other products uploaded by other vendors.
    and not all products from that vendor have an error, only part of the product.

    Thank you very much and apologize for the question which is difficult to understand.

    • This topic was modified 1 year, 2 months ago by Fujyn.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mark Kevin

    (@mkesteban08)

    Hi @arwah12 ,

    I went ahead and checked this from my end but it seems that all downloadable files made by vendors from my test site works without any issue. Could you please proceed in our debugging guide as this might be isolated within your site’s setup?- https://docs.wcvendors.com/knowledge-base/the-debugging-guide/

    Please let us know how it goes and I’ll be glad to further help you with this

    Cheers,
    Mark

    Thread Starter Fujyn

    (@arwah12)

    Hi @mkesteban08
    for now it is working again, without making any changes

    I have a few questions
    does this code not work anymore after wcvendor update?
    Code
    roughly how to make it work again
    Thank you

    Plugin Author Jamie

    (@digitalchild)

    Hello @arwah12

    Are you using WC Vendors Pro? This code was made for WC Vendors Pro only and has been made redundant as these are now standard menu options available under Appearance > Menus.

    If you need this to work for WC Vendors Marketplace, you would need to adjust the code accordingly.

    If you’re a pro user and license owner, please contact our support and we’ll be happy to assist.

    cheers,

    Jamie.

    Thread Starter Fujyn

    (@arwah12)

    Hi @digitalchild
    I use WC Vendors Pro and have a license,
    I think this topic is finished
    I will continue to contact your support team via email
    Thank you

    Plugin Author Jamie

    (@digitalchild)

    Hi @arwah12

    Thanks for letting us know. In the future please use our official pro support as we’re not allowed to provide support for paid products on these forums.

    cheers,

    Jamie.

Viewing 5 replies - 1 through 5 (of 5 total)
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