Support » Plugin: NanoSupport — Support Ticketing & Knowledgebase for WordPress » Fine plugin that combines FAQ and Helpdesk

  • Hello,

    Very fine plugin – thanks.

    May I suggest you make it clearer in your promtion text and searches when users search for plugins that you combine both HelpDesk anf FAQ/knowledgebase in the same plugin. This is wanted and very rare. Normally you would have 2 plugins to do that.

    One thing that woul be nis is if a feature where you can fold/unfold FAQ/knowledgebase topics like the plugin here do: https://wordpress.org/plugins/faq-responsive/screenshots/

    I will translate into Danish now.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Mayeenul Islam

    (@wzislam)

    Thank you for your rating and feedback. That’s inspiring us a lot.

    May I suggest you make it clearer in your promtion text and searches when users search for plugins that you combine both HelpDesk anf FAQ/knowledgebase in the same plugin. This is wanted and very rare. Normally you would have 2 plugins to do that.

    That’s a very good suggestion. We’ll keep this in mind in our future release inshALLAH. Thaks a lot.

    One thing that woul be nis is if a feature where you can fold/unfold FAQ/knowledgebase topics like the plugin here do: https://wordpress.org/plugins/faq-responsive/screenshots/

    The feature you are suggesting is actually fit for a FAQ thing. But Knowledgebase is a bit broad in comparison to FAQ. So primarily it’s not that fit with our concept of sharing information.

    But one thing we can easily incorporate is, to provide a shortcode thing that can assist you create collapsible FAQ things in any Knowledgebase article. Yes, that’s possible and can serve your wish by other way. 🙂

    We’ve opened a Github issue regarding this as a Feature Request, you can follow the issue for any future update:
    https://github.com/nanodesigns/nanosupport/issues/15

    I will translate into Danish now.

    And, oh well, nicer that, you are interested in translating Danish. That’s pretty and thanks in advance. ❤️

    One thing that would be nice is if a feature where you can fold/unfold FAQ/knowledgebase topics like the plugin here do: https://wordpress.org/plugins/faq-responsive/screenshots/

    The feature you are suggesting is actually fit for a FAQ thing. But Knowledgebase is a bit broad in comparison to FAQ. So primarily it’s not that fit with our concept of sharing information.

    Answer:
    I agree with your point that knowledgebase is broader and typically contains more thorough information. My point is that, also in a knowledgebase, the user love the fast navigation you find in these “AJAX” script that can fold/unfold content.

    But one thing we can easily incorporate is, to provide a shortcode thing that can assist you create collapsible FAQ things in any Knowledgebase article. Yes, that’s possible and can serve your wish by other way. 🙂
    We’ve opened a Github issue regarding this as a Feature Request, you can follow the issue for any future update:
    https://github.com/nanodesigns/nanosupport/issues/15

    Answer: Thx 🙂 I will folow this request.

    Another small feature that might give even more quality to what make here could be an option to remove “Priority” and “subject”. This in order to make the interface for the user as clean and simple as possible. A lot of users might think; “i only want to write what I need” and not relate to priorities or subjects. I lot of young people dont even know what “subject” is needed for… 🙂

    Plugin Author Mayeenul Islam

    (@wzislam)

    Another small feature that might give even more quality to what make here could be an option to remove “Priority” and “subject”. This in order to make the interface for the user as clean and simple as possible. A lot of users might think; “i only want to write what I need” and not relate to priorities or subjects. I lot of young people dont even know what “subject” is needed for… 🙂

    🙂

    I just e-mailed you the DK translation made in PoEdit. You need to upload them to the translation facility here in WordPress your self if you wish to share it.

    Thanks – and keep up the good work here 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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