Very fine plugin – thanks.
May I suggest you make it clearer in your promtion text and searches when users search for plugins that you combine both HelpDesk anf FAQ/knowledgebase in the same plugin. This is wanted and very rare. Normally you would have 2 plugins to do that.
One thing that woul be nis is if a feature where you can fold/unfold FAQ/knowledgebase topics like the plugin here do: https://wordpress.org/plugins/faq-responsive/screenshots/
I will translate into Danish now.
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