Support » Plugin: WordPress Page Builder by MotoPress » Finally! A plugin to see gears animated forever.

  • smileybri

    (@smileybri)


    Finally! A plugin to see gears animated forever! Just what the WordPress community needed. Not to mention the hours of failed attempts to resolve issues while tearing down plugins on a live site just to confirm that they have nothing to do with why this fantastic page builder will not work. I even changed hosting providers because support convinced me it was my host. WRONG. Lots of people are reporting the same issue with no resolution in site.

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  • Plugin Author MotoPress

    (@motopress)

    Hi @smileybri,
    We are sorry you faced difficulties using our Visual Builder plugin. The instant loading issue might happen due to many reasons – incorrectly configured WordPress or conflict with out of date theme or plugin. Could you email us again referring to this review?
    You and somebody who face similar issue might try to follow these steps to find out the reason of the issue:

    – Check whether there is installed latest version of plugin. At this moment it is 2.2.0-2.4.0. You can get latest version at your account or marketplace where you purchased plugin
    – Check whether it works with new created page. For this you should create a new page and launch Visual Builder. If it does not work you can skip to another step.
    If it works go to page(s) where it does not work and check its content for third party scripts, codes, etc. You can also submit a request and we’ll test that page for you.
    – Check whether preview for draft pages works correctly. For this add new page, type any word e.g. ‘test’ and click ‘Preview’ button. If you can see the page with word you typed you can skip to the next step. If you can not see the preview of that page it might be incorrectly configured Under Construction mode or .html file in the root folder of your site. Also you might indicate different Site and Admin URLs under DashBoard>Settings>General
    – There might happen a conflict with other plugin or theme. So you can try to disable plugins one by one and test Visual Builder to find the conflict plugin. If it does not work when all plugins are disabled (except Content Editor). You can try to activate another theme.
    When you found theme or plugin you can email us.

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