Hi,
I’m afraid I don’t understand your description. Could you clarify this “selected more than one attribute items under single attribute”?
Because on your site, we can only see the simple product.
So could you let us know, how you encounter the problem that the filter is not displayed? Does this issue happen on all pages or on some particular pages (Shop page, category page…)?
We took a quick check on your site and the filter is working properly.
Thank you.
Best regards.
I would want you to check it yourself. Go on my site orangal.com and go in any category from there which and in the filters modal select more than one brand. Youll understand the problem there.
this issue persists on all the pages and with all the attributes. It only lets you select one filter from each heading. If you select more than one the page shows as no products found
Hi,
Please check this link.
There’s one product that matches all filters I selected.
I think it’s because you selected attributes that no product on your shop matches.
If you select more than 1 filter, and there’s no product that matches the required attributes you selected, there’s no product will be shown.
Best regards.
U didnt quiet get the point. The brands shown in filter are all there on the page select any 2 and watch the results it will not show any product even then there is that brand’s product. from laptop category in brands only select dell and lenovo and see
Hi,
Please check the Multi Selection option if it’s “And” or “Or”
If after you change the Multi Selection, it does not help, please create a ticket Forum on our Support Forum, our developers will help.
Our Support Forum: https://villatheme.com/supports/forum/presale/
Instruction to create a support ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/
Best regards.
The multi selection option is on and is kept on AND and I even tried changing the settings from AND to OR but it didn’t help
Isn’t the support only for premium users as m using the free version
Thank you for the information.
For this, please create a ticket on the Support Forum I sent above, the Forum is for all users so it’s alright. Our developers need to check further to detect. On this Forum, it’s inconvenient and hard for us to detect problems here.
Best regards.
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This reply was modified 2 years, 2 months ago by
angelagrey.
Is there any update regarding this? This is the only problem I am facing, rest everything is good.
Hi @tarjeet98
This issue is solved on this topic on our Support Forum, please check my reply there.
For any other questions/issues while using the plugin, please create another support ticket.
Thank you.
Best regards.
