Support » Plugin: YITH WooCommerce Ajax Product Filter » Filters not showing on any Shop Pages

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi there

    This is really strange; could you please post a screenshot of your preset configuration?
    Could you please go to WP Dashboard -> WooCommerce -> Status -> Tools and use Clear Product Filter transients tool?

    Thread Starter georgiac44

    (@georgiac44)

    Hi there,

    I have run the tool and no change

    Here is my set up

    https://pasteboard.co/JSSsVE1.png

    Thanks

    Hello. I’m with the same problem here. Could you please help me?

    An interesting point…. When I’m in customize page version it shows correctly.

    Whithout filters:
    https://victoriaperfumaria.com.br/wp-content/uploads/2021/03/sem-filtros.png

    With filters:
    https://victoriaperfumaria.com.br/wp-content/uploads/2021/03/com-filtros-filtros.png

    Thank you

    Thread Starter georgiac44

    (@georgiac44)

    Hi i’ve tested out Annasta WooCommerce Product Filters and categories are appearing on the shop page as expected. I’ve tried disabling all plugins and changing themes, but for some reason YITH product filters wont recognise the Product Categories.

    I would love to use this plugin and hopefully the premium verison if its compatible with my site

    Plugin Author YITHEMES

    (@yithemes)

    Hi there

    @georgiac44 I can’d find any reason why filters shouldn’t appear, apart from being considered “empty”
    Could you please double check that your products are directly assigned to your categories? Please note that products must be assigned to those categories directly, and cannot be assigned to a sub-category
    Besides, can you please run tool to recount terms? You can find it in the same Tools page that I highlighted before

    @wesleyoliveirarj Even if problem appears the same, I suppose the cause is very different in your case; can you please share an url to your site?

    • This reply was modified 4 months, 2 weeks ago by YITHEMES.
    Thread Starter georgiac44

    (@georgiac44)

    Ah that is the issue.

    My parent categories have count 0 , but the subcategories all have products in.

    Is there a way around this?

    Thanks

    Plugin Support Andrea Grillo

    (@agengineering)

    Hi @georgiac44

    The plugin show all added terms. If you add only the parent categories the plugin show only the parent one if have products linked to it. If you want to show the child categories, you must add it to the filter preset, the plugin don’t search/show it if you don’t add it in the preset.

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.