Hi there,
When trying to select a filter on your Shop page, then taking a look at the “Network” tab of the browser developer tools, I’m seeing the call for the filter is something like this: et_ajax=true&filter_cor=areia-rosa
Whereas on my site I’m just seeing something simpler like ?filter_color=gray
With that et_ajax in mind, taking a look at the plugins listed in the Source code of your page, I see that you have an et-core-plugin in use. You had mentioned testing with the Twenty Sixteen theme, but as a next step I would recommend performing a full conflict test to narrow down what is causing the issue you are seeing.
To check for conflicts, please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then you can switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.
You can read about testing for conflicts in our documentation here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Please let me know how that goes, or if you have any questions!
Hi, i test again, without plugins actives:
/shop/?filter_cor=branco
the color white (“branco” in portuguese), have 2 itens, but, filter searched all itens :/
Do you have any other ideas to test?
i use xStore theme, support ensured that the problem is not with the theme…
Do you have any other ideas to test?
i use xStore theme, support ensured that the problem is not with the theme…
Can you confirm that when you temporarily switch to another theme, the problem still occurs? If that’s the case, then it’s indeed not an issue with the theme, but I’d like to check that just to make sure.
Can you confirm that when you temporarily switch to another theme, the problem still occurs? If that’s the case, then it’s indeed not an issue with the theme, but I’d like to check that just to make sure.
I tested with the Storefront theme and all plugins disabled, however, it didn’t work.
Reinstall all, with WordPress 5.3.2 and update for 5.4.2, and Works!
Thanks for support, solved!
