• Resolved knguyen2011

    (@knguyen2011)


    Describe the bug:

    I delete products are no deleted in Google Merchant Center. I tried to delete them on Google Shopping either. But for no reason, they came back to Google Merchant Center again and again.

    We got the disapproval then with follow issues:

    Mismatched value (page crawl) [price]
    Unavailable mobile landing page
    Unavailable Desktop landing pageSteps to reproduce:

    1. Delete the product
    2. Check Google Merchant Center and not removed. Checked schedule action and process it. (I also had issue with this and some of the actions were failed)
    3. The deleted products returned to Google Merchant Center

    2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631825" (WooCommerce Product ID: 1631825) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631826" (WooCommerce Product ID: 1631826) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631827" (WooCommerce Product ID: 1631827) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631828" (WooCommerce Product ID: 1631828) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631829" (WooCommerce Product ID: 1631829) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631830" (WooCommerce Product ID: 1631830) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631831" (WooCommerce Product ID: 1631831) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631832" (WooCommerce Product ID: 1631832) but it did not exist in Google Merchant Center, removing the synced product ID from database.Expected behavior:

    The deleted products should have been removed permanently.Actual behavior:

    The deleted products returned back to Google Merchant Center. I tried to remove them from Google Merchant Center again and again.Additional details:

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(exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: –WC Pages</p> <p class=””>Shop base: <a href=”https://github.com/woocommerce/google-listings-and-ads/issues/6″>#6</a> &#8211; /shop/<br>Cart: <a href=”https://github.com/woocommerce/google-listings-and-ads/issues/7″>#7</a> &#8211; /cart/<br>Checkout: <a href=”https://github.com/woocommerce/google-listings-and-ads/issues/8″>#8</a> &#8211; /checkout/<br>My account: <a href=”https://github.com/woocommerce/google-listings-and-ads/issues/9″>#9</a> &#8211; /my-account/<br>Terms and conditions: <a href=”https://github.com/woocommerce/google-listings-and-ads/pull/135″>#135</a> &#8211; /terms-of-service/Theme</p> <p class=””>Name: Goya Child Theme<br>Version: 1.0<br>Author URL: <a href=”http://themeforest.net/user/luisvelaz”>http://themeforest.net/user/luisvelaz</a><br>Child Theme: ✔<br>Parent Theme Name: Goya<br>Parent Theme Version: 1.0.8.7<br>Parent Theme Author URL: <a href=”https://themeforest.net/user/everthemess”>https://themeforest.net/user/everthemess</a><br>WooCommerce Support: ✔Templates</p> <p class=””>Overrides: goya/woocommerce/archive-product.php<br>goya/woocommerce/cart/cart-empty.php<br>goya/woocommerce/cart/cart-shipping.php<br>goya/woocommerce/cart/cart.php<br>goya/woocommerce/cart/mini-cart.php<br>goya/woocommerce/cart/shipping-calculator.php<br>goya/woocommerce/checkout/form-checkout.php<br>goya/woocommerce/checkout/form-coupon.php<br>goya/woocommerce/checkout/form-login.php<br>goya/woocommerce/checkout/review-order.php<br>goya/woocommerce/content-product.php<br>goya/woocommerce/content-single-product.php<br>goya/woocommerce/global/form-login.php<br>goya/woocommerce/global/quantity-input.php<br>goya/woocommerce/global/wrapper-end.php<br>goya/woocommerce/global/wrapper-start.php<br>goya/woocommerce/loop/add-to-cart.php<br>goya/woocommerce/loop/loop-start.php<br>goya/woocommerce/loop/pagination.php<br>goya/woocommerce/myaccount/form-login.php<br>goya/woocommerce/myaccount/navigation.php<br>goya/woocommerce/order/tracking.php<br>goya/woocommerce/product-searchform.php<br>goya/woocommerce/single-product/photoswipe.php<br>goya/woocommerce/single-product/related.php<br>goya/woocommerce/single-product/tabs/tabs.php<br>goya/woocommerce/single-product/up-sells.php<br>goya/woocommerce/single-product-reviews.php<br>goya/woocommerce/content-product_cat.phpAdmin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: minified-js<br>new-product-management-experience<br>product-variation-management<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ❌ Not scheduled<br>Options: ✔<br>Notes: 67<br>Onboarding: completedAction Scheduler</p> <p class=””>Complete: 7,173<br>Oldest: 2023-07-29 08:50:48 +0000<br>Newest: 2023-08-01 04:38:03 +0000</p> <p class=””>Failed: 38<br>Oldest: 2023-07-29 18:12:15 +0000<br>Newest: 2023-08-01 00:38:13 +0000</p> <p class=””>Pending: 17<br>Oldest: 2023-08-01 04:39:02 +0000<br>Newest: 2023-08-04 06:22:04 +0000Status report information</p> <p class=””>Generated at: 2023-07-31 21:38:55 -07:00<br>`

Viewing 15 replies - 1 through 15 (of 16 total)
  • Hi @knguyen2011 ,

    I understand that deleted products aren’t removed from Google Merchant Center (GMC). The error you shared A Google ID was not found in Merchant Center suggests the opposite. Typically, the error is returned when the extensions attempt to update a product in GMC but can’t locate the product due to it being removed from GMC.

    I understand your goal is to delete your products from Google Merchant Center. If that’s the case, please try the following:

    1. Go to this debug page: domain.com/wp-admin/admin.php?page=connection-test-admin-page (replace domain.com with your domain)
    2. Scroll to the bottom of the page, Under “Product Sync” click “Delete All Synced Products from Google Merchant Center”. Allow it some time and all products should be completely deleted from Google Merchant Center. (Products added via the plugin)

    You should note that the plugin automatically syncs products and product changes to GMC. If there are products you don’t want to sync, you should set them to “Don’t sync and show”. You’ll find the option on the product editing screen (https://d.pr/i/Lk19nn) as well as in Marketing > Google Listings > Ads > Product Feed at the bottom of the page: https://d.pr/i/Rgs0by

    If products aren’t set to ‘Don’t sync and show’, they’ll be automatically synced to GMC which may make it look like the products aren’t being removed.

    Thread Starter knguyen2011

    (@knguyen2011)

    Thank you. I really don’t want to mess up all the synced products by “Delete All Synced Products from Google Merchant Center”. Is there any other way?

    That’d depend on your goal. Could you help me understand what you’re trying to achieve? (I assumed you were trying to delete all products from GMC).

    If you’re trying to remove certain products from GMC, edit the products on your store and set them to ‘Don’t sync and show’: https://d.pr/i/Lk19nn

    Thread Starter knguyen2011

    (@knguyen2011)

    I tried it but I have 100k items in Merchant Center. Now it’s been taking days to delete them all. My Merchant account was suspended today. Can I delete the API feed, disconnect the account and reconnect it again?

    Yes, that’d work if you goal is to delete all the products in GMC.

    I’d recommend disconnecting before deleting the content API feed. From your site dashboard go to Marketing > Google Listings & Ads > Settings and click ‘Disconnect from all accounts’.

    In Google Merchant Center, go to Products > Feeds, when you move your cursor over the ‘Content API’ feed, you should see a bin basket. Clicking it deletes the API feed.)

    Last step would be to setup the plugin again.

    Thread Starter knguyen2011

    (@knguyen2011)

    so when I sync them back, will they be reviewed again like fresh account?

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Hi there @knguyen2011,

    so when I sync them back, will they be reviewed again

    That is correct. Once the extension is activated and set up after finishing the onboarding wizard, we schedule an Update job to submit all of the store’s products to Google Merchant Center.

    For further details on how the product feed sync between Woo and Google works, feel free to check out the documentation linked here.

    I hope this is helpful! Please let us know if you have any further questions or concerns.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Thread Starter knguyen2011

    (@knguyen2011)

    Well finally I had to disconnect it, delete the api and reconnect it again. Thank you

    Thanks for confirming! I’m glad to hear you got this sorted.

    Thread Starter knguyen2011

    (@knguyen2011)

    Until today i figured out that there are 10k items disapproved. I was surprised that those deleted items were back to Google Merchant center. Event there was no action schedule.

    Hi @knguyen2011,

    The main idea behind Google Listings & Ads is to automatically sync the WooCommerce catalog to Google Merchant Center. (This happens automatically for products that don’t exist in GMC). If your goal is to prevent certain products from syncing, you’d have to edit them and set the sync status to “Don’t sync and show”. Here’s a screenshot: https://d.pr/i/2tu4Og

    To do this in bulk:

    1. Export your products using the core CSV exporter – be sure to select “Yes, export all custom meta”.
    2. In the CSV file, locate the “Meta: _wc_gla_visibility” column and update the input from sync-and-show to dont-sync-and-show for the products you’d like to prevent from syncing to GMC and save your CSV file.
    3. Next, import the CSV back to your site, updating existing products.

    Moving forward, I believe it’d be more beneficial to work on resolving the reason for the disapprovals. If you can provide additional information including a screenshot of the disapproval reasons, we can guide you resolve the product issues.

    Thread Starter knguyen2011

    (@knguyen2011)

    All of those products were deleted. I was so surprise where they were? They were all deleted from my WooCommerce store.

    • This reply was modified 8 months, 3 weeks ago by knguyen2011.
    Saif

    (@babylon1999)

    Hello @knguyen2011,

    All of those products were deleted. I was so surprise where they were? They were all deleted from my WooCommerce store.

    I don’t have a good explanation on the ‘why’ part, but the team included this feature for situations like this. :‎)


    Link to image: https://d.pr/i/zPINZX

    Just to confirm, are the deleted products being synced to your new feed?

    Look forward to hearing back from you.

    Thread Starter knguyen2011

    (@knguyen2011)

    I used that function but nothing work. I got the error:

     is currently unable to handle this request.

    HTTP ERROR 500

    If i use async, it’s fine but nothing deleted. Do you have wp cli?

Viewing 15 replies - 1 through 15 (of 16 total)
  • The topic ‘:filter_valid_statuses A Google ID was not found in Merchant Center.’ is closed to new replies.