Title: Filter not working Last modified: March 14, 2022 --- # Filter not working * [ndict](https://wordpress.org/support/users/ndict/) * (@ndict) * [4 years, 3 months ago](https://wordpress.org/support/topic/filter-not-working-58/) * Hello, * On our website the product filter plugin suddenly doesn’t work anymore. I tried rolling back some plugin’s, but that doesn’t fix the problem. I also disabled caching. * In the console log, I can’t see any problem. Can you help me? * Theme: Astra 3.7.9 Woocommerce tested 3.6.0/3.6.1 Wordpress tested 5.9.2 * Kind regards, * Nick * Site info: * ``` ### wp-core ### version: 5.9.2 site_language: nl_NL user_language: nl_NL timezone: +01:00 permalink: /%category%/%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 5 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html wordpress_size: 293,20 MB (307442711 bytes) uploads_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/uploads uploads_size: 4,37 GB (4695994041 bytes) themes_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes themes_size: 21,81 MB (22872063 bytes) plugins_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/plugins plugins_size: 168,87 MB (177076319 bytes) database_size: 348,43 MB (365353001 bytes) total_size: 5,19 GB (5568738135 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: PRAGT Events Theme (astra-child) version: 1.0.1529313389 author: Conceptancy | Arjen Zijlstra author_website: https://conceptancy.com parent_theme: Astra (astra) theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, editor-color-palette, widgets, menus theme_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes/astra-child auto_update: Uitgeschakeld ### wp-parent-theme ### name: Astra (astra) version: 3.7.9 author: Brainstorm Force author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme theme_path: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/themes/astra auto_update: Uitgeschakeld ### wp-mu-plugins (2) ### Elementor Safe Mode: version: 1.0.0, author: Elementor.com ManageWP - Worker Loader: version: 1.0.0, author: GoDaddy ### wp-plugins-active (17) ### Adminimize: version: 1.11.7, author: Frank Bültge, Auto-updates uitgeschakeld Disable Gutenberg: version: 2.6, author: Jeff Starr, Auto-updates uitgeschakeld Elementor: version: 3.5.6, author: Elementor.com, Auto-updates uitgeschakeld Elementor Header & Footer Builder: version: 1.6.9, author: Brainstorm Force, Nikhil Chavan, Auto-updates uitgeschakeld Elementor Pro: version: 3.6.3, author: Elementor.com, Auto-updates uitgeschakeld JetWidgets for Elementor and WooCommerce: version: 1.1.3, author: Crocoblock, Auto-updates uitgeschakeld Loco Translate: version: 2.6.0, author: Tim Whitlock, Auto-updates uitgeschakeld ManageWP - Worker: version: 4.9.13, author: GoDaddy, Auto-updates uitgeschakeld NP Quote Request WooCommerce: version: 1.9.6, author: Neah Plugins (latest version: 1.9.7), Auto-updates uitgeschakeld Premmerce Brands for WooCommerce: version: 1.2.11, author: premmerce, Auto-updates uitgeschakeld Premmerce Product Filter for WooCommerce: version: 3.6.1, author: premmerce (latest version: 3.6.2), Auto-updates uitgeschakeld Premmerce Product Search for WooCommerce: version: 2.2.3, author: premmerce, Auto-updates uitgeschakeld Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Auto-updates uitgeschakeld WooCommerce: version: 6.3.0, author: Automattic (latest version: 6.3.1), Auto-updates uitgeschakeld Woo Default Attributes: version: 1.0.4, author: Kuuak, Auto-updates uitgeschakeld WooLentor - WooCommerce Elementor Addons + Builder: version: 2.2.2, author: HasThemes, Auto-updates uitgeschakeld Yoast SEO: version: 18.3, author: Team Yoast, Auto-updates uitgeschakeld ### wp-plugins-inactive (0) ### ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1802 imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-22 https://imagemagick.org imagick_version: 3.4.4 file_uploads: File uploads is turned off post_max_size: 32M upload_max_filesize: 32M max_effective_size: 32 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 377 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 49152 imagick::RESOURCETYPE_MAP: 377 GB imagick::RESOURCETYPE_MEMORY: 189 GB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: 2.2.5 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 8.70 ### wp-server ### server_architecture: Linux 2.6.32-954.3.5.lve1.4.85.el6.x86_64 x86_64 httpd_software: Apache/2 php_version: 7.4.22 64bit php_sapi: litespeed max_input_variables: 5000 time_limit: 120 memory_limit: 256M max_input_time: -1 upload_max_filesize: 32M php_post_max_size: 32M curl_version: 7.71.0 OpenSSL/1.1.1d suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 10.3.24-MariaDB-cll-lve client_version: mysqlnd 7.4.22 max_allowed_packet: 268435456 max_connections: 5000 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content WP_PLUGIN_DIR: /home/jagersmaminiat/domains/jagersmaminiaturen.nl/public_html/wp-content/plugins WP_MEMORY_LIMIT: 256M WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: true WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: true SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Ongedefinieerd DB_CHARSET: utf8mb4 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ``` - This topic was modified 4 years, 3 months ago by [ndict](https://wordpress.org/support/users/ndict/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffilter-not-working-58%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Premmerce](https://wordpress.org/support/users/premmerce/) * (@premmerce) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15461763) * Hey [@ndict](https://wordpress.org/support/users/ndict/) * Sorry to hear you are having issues. This problem is typically caused after a WooCommerce update. * It is normally solved by getting WooCommerce to rebuild its product lookup tables. You can do this by visiting WooCommerce > Status > Tools and clicking ‘Regenerate’ for the Product lookup tables tool. * This is a background task, which you can see the progress of via WooCommerce > Status > Scheduled Actions. Once that has completed, the filter should work as normal. * If that doesn’t work, you can turn off the use of the lookup table, by navigating to WooCommerce > Settings > Products and turning off ‘Enable table usage’. * Hope that helps, let me know if you need anything further. * Thread Starter [ndict](https://wordpress.org/support/users/ndict/) * (@ndict) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15467823) * Hey there, * The second option “disable the use of the lookup table” worked! But, doesn’t that need to be turned on for the variable products to be filtered correctly? * Second, I’m also having an issue with my theme and the filter plugin. When I select a filter (for example color white), the product grid gets destroyed and instead of showing a 4×4 grid it shows 1 product in the width en 16 product under it. * Kind regards, * Nick * Plugin Author [Premmerce](https://wordpress.org/support/users/premmerce/) * (@premmerce) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15469200) * > But, doesn’t that need to be turned on for the variable products to be filtered correctly? * No, it will still work but use extra database queries. It sounds like the lookup table has a bug in the latest WooCommerce, so you might be able to go back to using it later. * What is the AJAX strategy setting in Premmerce > Product Filter > Settings? * Thread Starter [ndict](https://wordpress.org/support/users/ndict/) * (@ndict) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15476763) * Hey, * Okay, thankyou for explaing. * The AJAX strategy is currently set to “Woocommerce Content”, switching that to“ Product Archive” doesn’t work. When I set it to Product Archive and select a filter on the shop page, the product don’t get filtered and stay the same. * I setup a dev envoirontment of the shop on [https://dev.jagersmaminiaturen.nl/](https://dev.jagersmaminiaturen.nl/), so you can have a look at what I mean. When you select a filter on the right, the grid of the resulting query gets destroyed and set to 1 per row instead of 4. * Thanks again. * Plugin Author [Premmerce](https://wordpress.org/support/users/premmerce/) * (@premmerce) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15486439) * Thanks [@ndict](https://wordpress.org/support/users/ndict/). Would you mind sending an email to support [at] premmerce.com so we can dig in further, please. * [moseleys3](https://wordpress.org/support/users/moseleys3/) * (@moseleys3) * [4 years, 2 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15528903) * Having the same issue, this worked for me. * > `Hey [@ndict](https://wordpress.org/support/users/ndict/) > Sorry to hear you are having issues. This problem is typically caused after > a WooCommerce update. > It is normally solved by getting WooCommerce to rebuild its product lookup > tables. You can do this by visiting WooCommerce > Status > Tools and clicking‘ > Regenerate’ for the Product lookup tables tool. > This is a background task, which you can see the progress of via WooCommerce > > Status > Scheduled Actions. Once that has completed, the filter should work > as normal. > If that doesn’t work, you can turn off the use of the lookup table, by navigating > to WooCommerce > Settings > Products and turning off ‘Enable table usage’. > Hope that helps, let me know if you need anything further.` * [aleksxander](https://wordpress.org/support/users/aleksxander/) * (@aleksxander) * [3 years, 10 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15913169) * > WooCommerce > Settings > Products and turning off ‘Enable table usage’. * Hello. There is no such tab in settings. * Plugin Support [Mark Kevin](https://wordpress.org/support/users/mkesteban08/) * (@mkesteban08) * [3 years, 10 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15916228) * Hi [@aleksxander](https://wordpress.org/support/users/aleksxander/) , * To be precise, it should be in WooCommerce >> Settingss >> Products >> Advanced. * Please feel free to let us know if you have other questions by creating your own thread after doing so and I’ll be glad to further assist you with it. * [aleksxander](https://wordpress.org/support/users/aleksxander/) * (@aleksxander) * [3 years, 10 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15916536) * Hello. Thanks for the clarifications. Now found. * Plugin Support [Mark Kevin](https://wordpress.org/support/users/mkesteban08/) * (@mkesteban08) * [3 years, 10 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15916546) * Hi [@aleksxander](https://wordpress.org/support/users/aleksxander/) , * You’re always welcome! Have a great day ahead! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Filter not working’ is closed to new replies. * ![](https://ps.w.org/premmerce-woocommerce-product-filter/assets/icon-256x256. png?rev=1840683) * [Premmerce Product Filter for WooCommerce](https://wordpress.org/plugins/premmerce-woocommerce-product-filter/) * [Frequently Asked Questions](https://wordpress.org/plugins/premmerce-woocommerce-product-filter/#faq) * [Support Threads](https://wordpress.org/support/plugin/premmerce-woocommerce-product-filter/) * [Active Topics](https://wordpress.org/support/plugin/premmerce-woocommerce-product-filter/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/premmerce-woocommerce-product-filter/unresolved/) * [Reviews](https://wordpress.org/support/plugin/premmerce-woocommerce-product-filter/reviews/) * 10 replies * 5 participants * Last reply from: [Mark Kevin](https://wordpress.org/support/users/mkesteban08/) * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/filter-not-working-58/#post-15916546) * Status: not resolved