Title: Filter by attribute filter stopped working Last modified: September 8, 2026 --- # Filter by attribute filter stopped working * [nmble](https://wordpress.org/support/users/nmble/) * (@nmble) * [1 day, 11 hours ago](https://wordpress.org/support/topic/filter-by-attribute-filter-stopped-working/) * Hi there, * My client’s **“Filter by Attribute”** filter in the shop sidebar has suddenly stopped working. * I’ve already been in contact with the theme developer, who investigated the issue and attempted several fixes. After reviewing everything, they have advised that the problem does not appear to be theme-related and recommended that I contact WooCommerce support for further assistance. * When a user selects an option within the filter, the page simply reloads and continues to display all products, rather than filtering the results based on the selected attribute. No filtering appears to be taking place. * Could you please help investigate the cause of this issue and advise on how it can be resolved? Here is the status report from Woocommerce: * System Status Report * ```wp-block-code ### WordPress Environment ###WordPress address (URL): [Redacted]Site address (URL): [Redacted]WC Version: 11.1.0Action Scheduler Version: ✔ 4.1.0Log Directory Writable: ✔WP Version: 7.1WP Multisite: –WP Memory Limit: 1 GBWP Debug Mode: –WP Cron: –WP Environment Type: productionLanguage: en_USExternal object cache: –### Server Environment ###Server Info: ApacheServer Architecture: Linux 4.18.0-553.141.2.lve.el8.x86_64 x86_64PHP Version: 8.2.33PHP Post Max Size: 24 MBPHP Time Limit: 300PHP Max Input Vars: 5000cURL Version: 7.61.1OpenSSL/1.1.1kSUHOSIN Installed: –MySQL Version: 10.6.27-MariaDBMax Upload Size: 24 MBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔### Database ###[REDACTED]### Post Type Counts ###attachment: 5286custom_css: 1elementor_library: 7etheme_mega_menus: 1nav_menu_item: 48page: 17post: 12prad_option: 1product: 2931product_variation: 107revision: 2790seedprod: 2shop_coupon: 7shop_order_placehold: 113staticblocks: 9viwec_template: 14wp_navigation: 1wpcf7_contact_form: 1wpcode: 3### Security ###Secure connection (HTTPS): ✔Hide errors from visitors: ✔### Active Plugins (21) ###JetBackup: by JetBackup – 3.1.23.6Classic Editor: by WordPress Contributors – 1.7.0Contact Form 7: by Rock Lobster Inc. – 6.1.7Contact Form CFDB7: by Arshid – 1.4.0Elementor: by Elementor.com – 4.2.4XStore Core: by 8theme – 5.7.7Hide Admin Bar Based on User Roles: by PluginStackDev – 7.2.5WPCode Lite: by WPCode – 2.3.9Social Feed Gallery: by QuadLayers – 5.0.8Jetpack: by Automattic – 16.1.3Post Duplicator: by Meta4Creations – 3.0.16PRO Elements: by PROElements.org – 4.2.2Redirection: by John Godley – 5.10.0Term Management Tools: by theMikeDscribu – 2.0.2WooCommerce Stripe Gateway: by Stripe – 10.9.1WooCommerce: by Automattic – 11.1.0Wordfence Security: by Wordfence – 9.0.0Yoast SEO: by Team Yoast – 28.4WP Force SSL: by WebFactory Ltd – 1.70WP Mail SMTP: by WP Mail SMTP – 4.9.0WP Rocket: by WP Media – 3.23.3.3### Inactive Plugins (0) ###### Dropin Plugins () ###advanced-cache.php: advanced-cache.phpmaintenance.php: maintenance.php### Settings ###Force SSL: –Currency: NZD ($)Currency Position: leftThousand Separator: ,Decimal Separator: .Number of Decimals: 2Taxonomies: Product Types: external (external)grouped (grouped)simple (simple)variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)exclude-from-search (exclude-from-search)featured (featured)outofstock (outofstock)rated-1 (rated-1)rated-2 (rated-2)rated-3 (rated-3)rated-4 (rated-4)rated-5 (rated-5)Connected to WooCommerce.com: –Enforce Approved Product Download Directories: ✔HPOS feature enabled: ✔Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStoreHPOS data sync enabled: –Enabled Features: analyticsmarketplaceorder_attributionsite_visibility_badgeremote_loggingemail_improvementsblueprintvariation_gallerypoint_of_salepush_notificationscustom_order_tables### Logging ###Enabled: ✔Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2Retention period: 30 daysLevel threshold: –Log directory size: 82 MB### WC Pages ###Shop base: #16 - /shop/Cart: #17 - /cart/ - Contains the [woocommerce_cart] shortcodeCheckout: #18 - /checkout/ - Contains the [woocommerce_checkout] shortcodeMy account: #3016 - /my-account/ - Contains the [woocommerce_my_account] shortcodeTerms and conditions: #4148 - /terms-and-conditions/### Theme ###Name: Xstore childVersion: 1.0Author URL: https://www.8theme.comChild Theme: ✔Parent Theme Name: XstoreParent Theme Version: 9.7.7Parent Theme Author URL: https://www.8theme.comTheme type: Classic themeWooCommerce Support: ✔### Templates ###Override: wp-content/themes/xstore/woocommerce/archive-product.phpOverride: wp-content/themes/xstore/woocommerce/cart/cart-empty.phpOverride: wp-content/themes/xstore/woocommerce/cart/cart-shipping.phpOverride: wp-content/themes/xstore/woocommerce/cart/cart.phpOverride: wp-content/themes/xstore/woocommerce/cart/cross-sells.phpOverride: wp-content/themes/xstore/woocommerce/cart/mini-cart.phpOverride: wp-content/themes/xstore/woocommerce/cart/proceed-to-checkout-button.phpOverride: wp-content/themes/xstore/woocommerce/checkout/form-billing.phpOverride: wp-content/themes/xstore/woocommerce/checkout/form-checkout.phpOverride: wp-content/themes/xstore/woocommerce/checkout/form-shipping.phpOverride: wp-content/themes/xstore/woocommerce/checkout/review-order.phpOverride: wp-content/themes/xstore/woocommerce/checkout/thankyou.phpOverride: wp-content/themes/xstore/woocommerce/content-product-cat.phpOverride: wp-content/themes/xstore/woocommerce/content-product.phpOverride: wp-content/themes/xstore/woocommerce/content-single-product.phpOverride: wp-content/themes/xstore/woocommerce/content-widget-product.phpOverride: wp-content/themes/xstore/woocommerce/content-widget-reviews.phpOverride: wp-content/themes/xstore/woocommerce/global/breadcrumb.phpOverride: wp-content/themes/xstore/woocommerce/global/form-login.phpOverride: wp-content/themes/xstore/woocommerce/global/wrapper-end.phpOverride: wp-content/themes/xstore/woocommerce/global/wrapper-start.phpOverride: wp-content/themes/xstore/woocommerce/loop/header.phpOverride: wp-content/themes/xstore/woocommerce/loop/loop-end.phpOverride: wp-content/themes/xstore/woocommerce/loop/loop-start.phpOverride: wp-content/themes/xstore/woocommerce/loop/no-products-found.phpOverride: wp-content/themes/xstore/woocommerce/loop/result-count.phpOverride: wp-content/themes/xstore/woocommerce/myaccount/dashboard.phpOverride: wp-content/themes/xstore/woocommerce/myaccount/form-login.phpOverride: wp-content/themes/xstore/woocommerce/myaccount/navigation.phpOverride: wp-content/themes/xstore/woocommerce/product-searchform.phpOverride: wp-content/themes/xstore/woocommerce/single-product/add-to-cart/simple.phpOverride: wp-content/themes/xstore/woocommerce/single-product/meta.phpOverride: wp-content/themes/xstore/woocommerce/single-product/product-image.php ❌ Version 10.5.0 is out of date. The core version is 11.1.0Override: wp-content/themes/xstore/woocommerce/single-product/related.phpOverride: wp-content/themes/xstore/woocommerce/single-product/tabs/tabs.phpOverride: wp-content/themes/xstore/woocommerce/single-product/title.phpOverride: wp-content/themes/xstore/woocommerce/single-product/up-sells.phpOverride: wp-content/themes/xstore/woocommerce/single-product-reviews.phpOverride: wp-content/themes/xstore/woocommerce/single-product.phpOverride: wp-content/themes/xstore/woocommerce/content-product-cat.php### WooCommerce Stripe Payment Gateway ###Version: 10.9.1Account ID: acct_1Scd18AEkkTwBYerTest Mode Enabled: ✔ NoOAuth Connected: ✔ YesSync Enabled: ✔ YesOptimized Checkout Enabled: ✔ YesEnabled Payment Methods: cardExpress Checkout: ✔ DisabledAuth and Capture: ✔ YesLogging: ✔ Yes### Admin ###Enabled Features: store-alertsDisabled Features: experimental-blocksminified-jssettings-uirest-api-v4order-detail-redesignDaily Cron: ✔ Next scheduled: 2026-09-09 10:03:38 +00:00Options: ✔Notes: 102Onboarding: completed### Action Scheduler ###Canceled: 3Oldest: -0001-11-30 00:00:00 +0000Newest: -0001-11-30 00:00:00 +0000Complete: 7,186Oldest: 2026-08-08 04:06:04 +0000Newest: 2026-09-08 21:59:47 +0000Failed: 14Oldest: 2026-08-21 18:46:03 +0000Newest: 2026-09-07 09:16:23 +0000Pending: 16Oldest: 2026-09-08 22:00:47 +0000Newest: 2026-09-11 06:11:26 +0000### Status report information ###Generated at: 2026-09-08 22:00:43 +00:00 ``` - This topic was modified 1 day, 11 hours ago by [nmble](https://wordpress.org/support/users/nmble/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffilter-by-attribute-filter-stopped-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 1 replies (of 1 total) * [Zach S. a11n](https://wordpress.org/support/users/zachspears/) * (@zachspears) * [11 hours, 18 minutes ago](https://wordpress.org/support/topic/filter-by-attribute-filter-stopped-working/#post-19016075) * Hi there, * Thanks for the report. Since a filter that suddenly stopped working can have a few different causes, the fastest way to narrow it down is to confirm a couple of things first: 1. Which filter are you using? The core “Filter Products by Attribute” widget/block, or the “Product Filter – Attributes” block from the WooCommerce Product Search extension? They’re separate features with different fixes. 2. What changed around the time it broke? A WooCommerce update, theme change, or new/updated plugin is the most common trigger. * A couple of quick checks that resolve this in many cases: * Confirm you’re filtering a global attribute. The built-in filter only works with global attributes created under **Products** > **Attributes**, not custom attributes added on an individual product’s edit screen. See [https://woocommerce.com/document/managing-product-taxonomies/](https://woocommerce.com/document/managing-product-taxonomies/) for the difference. * Make sure the filter sits alongside a products block on the same page. The filter only narrows an accompanying product grid. If a recent update moved your shop to the newer Product Collection block, the legacy standalone filter may no longer be wired to anything. WooCommerce’s current approach is the unified Product Filters block, which is designed to work with Product Collection: [https://woocommerce.com/document/woocommerce-store-editing/customizing-shop-page-catalog/filter-products/](https://woocommerce.com/document/woocommerce-store-editing/customizing-shop-page-catalog/filter-products/) * If both of those look correct, the next step is a standard conflict test: switch to a default theme and deactivate non-WooCommerce plugins, then re-enable them one at a time to find the culprit. Caching and JS-optimization plugins are frequent offenders here. * If you can share your WooCommerce version and whether you’re on the classic widget or a block, I can point you to the exact fix. * Thanks! Viewing 1 replies (of 1 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffilter-by-attribute-filter-stopped-working%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3640790) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 1 reply * 2 participants * Last reply from: [Zach S. a11n](https://wordpress.org/support/users/zachspears/) * Last activity: [11 hours, 18 minutes ago](https://wordpress.org/support/topic/filter-by-attribute-filter-stopped-working/#post-19016075) * Status: not resolved