Title: Filter and search problem
Last modified: August 21, 2016

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# Filter and search problem

 *  Resolved [yuc134](https://wordpress.org/support/users/yuc134/)
 * (@yuc134)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/)
 * I upgraded to the premium version. I added a few products and categories. However,
   when I check a category on the side bar or type anything in the search box, all
   the items disappear on the right hand side.
 * I did not encounter this issue before I upgraded to the premium version.
 * Can you help?
 * [https://wordpress.org/plugins/ultimate-product-catalogue/](https://wordpress.org/plugins/ultimate-product-catalogue/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Thread Starter [yuc134](https://wordpress.org/support/users/yuc134/)
 * (@yuc134)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077696)
 * Also the “Hide” product feature doesn’t work for me. All the “Hide” items still
   show up in a catalog.
 *  Thread Starter [yuc134](https://wordpress.org/support/users/yuc134/)
 * (@yuc134)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077706)
 * Here is an example:
 * [http://happitail.info/catalog/?p=30](http://happitail.info/catalog/?p=30)
 *  Thread Starter [yuc134](https://wordpress.org/support/users/yuc134/)
 * (@yuc134)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077707)
 * Here is an example:
 * [http://happitail.info/catalog/?p=30](http://happitail.info/catalog/?p=30)
 *  Thread Starter [yuc134](https://wordpress.org/support/users/yuc134/)
 * (@yuc134)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077782)
 * Not sure what I did but the issue is gone.
 *  Plugin Author [Rustaurius](https://wordpress.org/support/users/rustaurius/)
 * (@rustaurius)
 * [12 years ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077863)
 * Hi yuc,
 * Someone else recently reported a filtering issue when “Mobile Stylesheet” is 
   set to “Yes”. We’re looking to correct it, but I think that is probably what 
   caused your problem.
 * That’s for letting us know that “Hide” isn’t working. Is that all of the time
   or just after filtering?
 *  [Venmer](https://wordpress.org/support/users/venmer/)
 * (@venmer)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077938)
 * Where is the option “Mobile Stylesheet”? How I can turn it off?
 *  [Keramix](https://wordpress.org/support/users/keramix/)
 * (@keramix)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077957)
 * Hello all,
 * Have the same problem.(premium version)
    Products show up at cat.page, but when
   filtering they all disapear and “no products found” is displayed
 * What to do or check???
 *  [magaldi](https://wordpress.org/support/users/magaldi/)
 * (@magaldi)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077959)
 * Same problem too!
    Products display just fine untill I check one of the filters,
   then everything is blank. This happens with both Javascript and Ajax filtering
   types. Anyone figured this out?
 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [11 years, 5 months ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077960)
 * Hi,
 * Just a follow up note for people who are currently having this problem with filtering,
   we’re sorry that you’re having trouble. Can you try going back to a version before
   2.5 for now? They’re all available here: [https://wordpress.org/plugins/ultimate-product-catalogue/developers/](https://wordpress.org/plugins/ultimate-product-catalogue/developers/)
 * We think that a filtering problem for a subset of users happened when we added
   labelling in version 2.5.
    We’ll try and get this figured out, but that might
   be the best solution in the meantime.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Filter and search problem’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-product-catalogue/assets/icon-128x128.png?rev=1805317)
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## Tags

 * [filter](https://wordpress.org/support/topic-tag/filter/)

 * 9 replies
 * 6 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [11 years, 5 months ago](https://wordpress.org/support/topic/filter-and-search-problem/#post-5077960)
 * Status: resolved