Support » Plugin: ShortPixel Image Optimizer » Fillable pdf forms should not be optimised

  • Resolved Karen KISS WP Websites

    (@mtgamberwesbitedesign)


    Hi,

    This is more of a note here for anyone else who can’t work out why their fillable pdf forms lose the ability for the fields to be filled in when using Shortpixel.

    This has driven me crazy for a few hours until I discovered that I always use Shortpixel to optimise any pdf files. However in this case the pdf forms had fillable fields and as part of the optimisation the fields could no longer be filled.

    Simply make sure that the field to optimise pdf files is not selected in the advanced tab and it’ll work okay.

    Regards,
    Karen

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gerard Blanco

    (@sixaxis)

    Hi Karen,

    This looks like a bug from our side, but we would like to able to reproduce it. Could you please send us an example PDF?

    Thank you,

    Thread Starter Karen KISS WP Websites

    (@mtgamberwesbitedesign)

    Hi Gerard,

    I’ve sent an email to help@shortpixel.com with the pdf fillable form that highlighted the issue.

    Regards,
    Karen

    Plugin Support Gerard Blanco

    (@sixaxis)

    All right, we’ll follow up there 🙂

    Thanks!

    Plugin Author ShortPixel

    (@shortpixel)

    Karen,
    we fixed the bug noted by you.
    From now on, any fillable PDF file will be automatically skipped from optimization.

    Thank you for helping us solving this issue and also we apologize for the inconvenience caused to you!

    Best regards,
    Alex

Viewing 4 replies - 1 through 4 (of 4 total)
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