Title: Files stopped generating
Last modified: May 15, 2023

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# Files stopped generating

 *  [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/)
 * Hi, we have problem with your plugin, two weeks ago it stopped generating files(
   jpg). Nothing was changed. Server has space. But files do not generate adn not
   send. Formidable forms, licence for your plugin is for 10 templates
 * Thanks in advance

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Thread Starter [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16737768)
 * WordPress was automatically updated to 6.2 version
 *  Plugin Author [E2Pdf](https://wordpress.org/support/users/oleksandrz/)
 * (@oleksandrz)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16737878)
 * Hi,
 * Are you able to export data to PDF from backend directly at “E2Pdf” -> “Export”?
 * Can you please attach the shortcode that is used? Is it used with “Success Message”
   or “Mail Body”?
 *  Thread Starter [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16737899)
 * In export it generates everything
 * Shortcodes used:
 * [if 42 show=”value” equals=”grafikanasome”][e2pdf-attachment id=”2″ format=”jpg”][/
   if 42]
   [if 44 show=”value” equals=”a3″][e2pdf-attachment id=”1″][/if 44][if 45
   show=”value” equals=”zakladka”][e2pdf-attachment id=”3″][/if 45]
 *  Plugin Author [E2Pdf](https://wordpress.org/support/users/oleksandrz/)
 * (@oleksandrz)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16737995)
 * Can you please try to replace shortcodes with “e2pdf-download” and see if it 
   will generate PDF download links and if all PDF files will be accessible?
 *     ```wp-block-code
       [if 42 show="value" equals="grafikanasome"][e2pdf-download id="2" format="jpg"][/if 42]
       [if 44 show="value" equals="a3"][e2pdf-download id="1"][/if 44]
       [if 45 show="value" equals="zakladka"][e2pdf-download id="3"][/if 45]
       ```
   
 * If it will not be generated, recheck if you have the correct conditions (maybe
   it 42 field value was not saved as “grafikanasome”) . Be sure that there were
   no changes in the “activation” status and the forms “connection”.
 * If shortcodes will be generated and you can open all PDFs, it can be an issue
   with 3rd party mail provider (if any is used) or with some PHP limits. You can
   also try to check an error.log for any generated errors.
 * If you still will not be able to identify the issue, contact us please directly
   via [https://e2pdf.com/support/contact](https://e2pdf.com/support/contact). Unfortunately,
   it could require us to take a look at your setup directly as we can’t replicate
   currently the issue on our side.
 *  Thread Starter [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738349)
 * I’ll check, but strange thing is that it stopped working also on our testing 
   server. Nothing was changed there and we transfered whole page on prodution months
   ago. Both sites worked perfectly and are on differend hosts. Now not working 
   any of them
 *  Thread Starter [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738360)
 * Dwonload links working fine
 *  Plugin Author [E2Pdf](https://wordpress.org/support/users/oleksandrz/)
 * (@oleksandrz)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738396)
 * Do you use any custom mail SMTP provider / mail plugin? If yes, can you try temporarily
   disabling it and check whether you will get an attachment?
 *  Thread Starter [2Beards Design](https://wordpress.org/support/users/2beards/)
 * (@2beards)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738433)
 * no SMTP, just WP email, using formidable forms, nd all was working fine, no changes
   in configuration were made
 *  Plugin Author [E2Pdf](https://wordpress.org/support/users/oleksandrz/)
 * (@oleksandrz)
 * [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738451)
 * Please submit a support ticket so we can provide you with the next steps to identify
   the issue: [https://e2pdf.com/support/contact](https://e2pdf.com/support/contact)

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Files stopped generating’ is closed to new replies.

 * ![](https://ps.w.org/e2pdf/assets/icon-256x256.gif?rev=3491921)
 * [E2Pdf - Export Pdf Tool for WordPress](https://wordpress.org/plugins/e2pdf/)
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 * 9 replies
 * 2 participants
 * Last reply from: [E2Pdf](https://wordpress.org/support/users/oleksandrz/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/files-stopped-generating/#post-16738451)
 * Status: not resolved