Support » Plugin: WooCommerce Checkout Manager » Files Don’t Upload if order processed quickly

Files Don’t Upload if order processed quickly

  • Resolved mediaworksmt

    (@mediaworksmt)


    4 months ago

    Hi- I use Woocommerce checkout manager and I would love to use the file upload to allow customers to add photos (up to 4) to their orders. I’ve tested it and found that if I upload files the files show on the screen as I attach them, but unless I wait a couple minutes before finalizing checkout the files don’t upload. Even with small file sizes.
    There is no indication of an upload in process asking me (or a customer) to wait for the upload to complete prior to choosing to complete checkout. It isn’t any good to me if customers don’t wait for files to load.

    If anyone knows a way to add the file upload in process animated icon or something, or a way around this I would really appreciate it. Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author quadlayers

    (@quadlayers)

    3 months, 2 weeks ago

    Hello @mediaworksmt

    I’m Francisco from QuadLayers

    We’ve recently acquired this plugin and we will check this issue

    There is a lot of work to do with this plugin

    Please be patience

    Plugin Author quadlayers

    (@quadlayers)

    2 months, 3 weeks ago

    hello @mediaworksmt

    can you test the latest update?

    mediaworksmt

    (@mediaworksmt)

    2 months ago

    Hi- Thanks for getting back to me. I just did the update and tested it with another order. Now the files (I attached 4 images – all jpg or png and <200kb each) to an order. Everything seemed to work fine on that end. When I opened the order in woocommerce the files were not attached- but they were in the media library. Another weird thing was there was two of each image. They were not connected to the order in any way.

    If it’s possible to fix that would be awesome. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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