Files does not download

  • jpegtobbe

    (@jpegtobbe)


    6 years, 3 months ago

    I have a problem that i cannot download any files from the uploaded files.
    When i click a link a new tab opens but nothing happens. No error message in the browser console. No file start to download.

    I have tried looking in the server log also, nothing there.

    SP Project & Document Manager 2.8.8
    SP Client Document Manager Premium 3.1.2.4

    When i disable the SP Client Document Manager Premium plugin the looks changes of the folder presentation and then the file can be downloaded correctly. But when the premium plugin is enabled i cannot download files.

    Any clue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author smartypants

    (@smartypants)

    6 years, 2 months ago

    Hello, please make sure your versions are up to date. Also since this is a premium proble please submit a ticket for further help http://support.smartypantsplugins.com

    Thread Starter jpegtobbe

    (@jpegtobbe)

    6 years, 2 months ago

    Okay, because i had to solve the problem by deactivating the Premium plugin.

    Whats the up to date versions of the two plugins? I’m a new guy taking over this site for the customer so i guess i cannot download any new versions because the support subscription is ended or something?

    The plugin doesnt report any new version?

    Plugin Author smartypants

    (@smartypants)

    6 years, 2 months ago

    Most likely your subscription has expired, please submit a ticket and we can check that out

Viewing 3 replies - 1 through 3 (of 3 total)
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