Support » Plugin: Download Monitor » Files Can’t Be Opened

  • Resolved anilipekci

    (@anilipekci)


    Hello,

    After the latest update, my users cannot reach their files. They are able to download them but the files look damaged. PDF cannot open the files. Can you please help me out urgently?

    All the best,

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support beatrice12

    (@beatrice12)

    Hello @anilipekci,

    Thank you for explaining!
    It might be an issue caused by a plugin or your theme.
    I recommend installing this plugin: https://wordpress.org/plugins/health-check/
    After you install and activate the above plugin it has a Troubleshooting mode which allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

    Go to its troubleshoot mode and only activate Download Monitor and the extension you are using and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

    Please let me know how it goes and what you find!

    All the best,
    Beatrice.

    Plugin Support raldea89

    (@raldea89)

    Hello @anilipekci ,

    Are you using the Email Notifications addon also? If so, we found a bug there and an update is due to come in the shortly.

    Again, we apologize for this inconvenience.

    Kind Regards!
    Razvan

    Thread Starter anilipekci

    (@anilipekci)

    Hello @beatrice12 ,

    I tried troubleshooting but still, pdf documents can’t be opened. Do you guys provide any private customer services? If yes, can you contact me via anilipekci@gmail.com ?

    All the best,

    Plugin Support beatrice12

    (@beatrice12)

    Hi @anilipekci,

    Can you please let us know if you also use the Email Notification addon?

    Thank you,
    Beatrice.

    Hi,

    I have the same kind of problem with several websites.
    I use Download Monitor in version 4.4.11

    On one, unable to download .PDF files
    On another, .PDF are authorized, as are .7z, .rar, but .ZIP are not

    The only solution I found was to remove .htaccess in dlm_uploads directory

    I tried the plugin health-check, but problem is still here.

    By the way, I also downgraded the module version to 4.4.4, and the downloads are working. All versions above 4.4.4 do not work.

    Thanks in advance
    X. NUEL

    Plugin Author George Ciobanu

    (@giucu91)

    Hello @xavier-nuel,

    Can you go to Settings -> General and tell me if you have the WordPress Address (URL) and Site Address (URL) with https ?

    Thank you,
    George.

    Hello George,

    Yes, both websites are in SSL :

    siteurl : https://www.roseedeschamps.fr/wordpress
    home : https://www.roseedeschamps.fr

    These url are defined by wp-config.php :

    // Définition du protocol du site ( http:// ou https:// )
    $protocol = 'https://';
    
    // Définition du domaine du site. Attention, le paramétrage doit être static en cas de site Multilingue !!!
    
    // Version MONO LANGUE
    $site_main_domain = $_SERVER['SERVER_NAME'];
    
    define('WP_SITEURL', 		$protocol . $site_main_domain . WP_DOSSIER . '/wordpress');
    define('WP_HOME',    		$protocol . $site_main_domain . WP_DOSSIER);
    define('WP_CONTENT_DIR', 	dirname( __FILE__ ) . '/wp-content');
    define('WP_CONTENT_URL', 	$protocol . $site_main_domain . WP_DOSSIER . '/wp-content');
    Thread Starter anilipekci

    (@anilipekci)

    Hello @beatrice12

    No, I don’t use the Email Notification addon. I would be so happy if you or the plugin author @giucu91 can give me a hand. As there are many users on my website and they cannot reach their certificates.

    All the best,

    Plugin Author George Ciobanu

    (@giucu91)

    Hello @anilipekci,

    How big are your pdf’s ?

    Thank you,
    George.

    Thread Starter anilipekci

    (@anilipekci)

    Hello @giucu91 ,

    Averagely 454 KB. I checked on google chrome. I am able to download certificates but it says your files are damaged and can’t be opened. But I tried on Firefox, I received a risk warning but when I accept it, I am able to open the file. I am sending a sample page.

    https://www.munturkey.com/mun-egitimi-sertifikalari/

    I have more than 800 files on the site. I am in huge trouble right now. I am really in need of your help. Waiting for your support. All the best,

    Plugin Author George Ciobanu

    (@giucu91)

    IF you install 4.4.4 version all the files are ok ?

    Thread Starter anilipekci

    (@anilipekci)

    Hello @giucu91 ,

    I installed 4.4.4 but still doesn’t work. It may be clashing with another plugin.

    { email address removed by moderator, please do not offer “to look at your dashboard” if you meant to log in onto your site, sending screenshots/screencast here is fine. See https://wordpress.org/support/guidelines/#the-bad-stuff }

    All the best,

    • This reply was modified 1 month, 3 weeks ago by Yui. Reason: email and admin offer removed
    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    Marking this as resolved – client has reached out via our private support channels.

Viewing 13 replies - 1 through 13 (of 13 total)
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