Title: FIleaway Shortcode not working properly
Last modified: March 18, 2019

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# FIleaway Shortcode not working properly

 *  Resolved [pedrovoorwinden](https://wordpress.org/support/users/pedrovoorwinden/)
 * (@pedrovoorwinden)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/fileaway-shortcode-not-working-properly/)
 * Hi,
 * There are 2 problems I am facing:
 * The first one is that the shortcode `[fileaway]` is not working as it should 
   be, at least that is what I’m thinking. If I insert the shortcode `[fileaway]`
   into a page by using 1 of the 3 methods below, the content is not visible, but
   should be visible on the page for every user that visits the page, right? I have
   tried the following:
    - Using WPBakery front-end and back-end editor to add the shortcode through 
      a text block
    - Using Gutenberg Editor to add the shortcode through the shortcode element.
    - Using the WPBakery Shortcode Mapper to add it manually and then adding it 
      as an element.
 * The second problem is that the content is not visible for anyone when I’m not
   using the attribute `[fileaway manager=on]`. When I use this attribute, the content
   is visible for the administrator, but not for any subscriber role(The subscriber
   role isn’t able to see any content view when using the `[fileaway]` shortcode).
   Other attributes like `showto="subscriber"` or `showto="administrator"` are working
   fine when an administrator is logged in. But not when a subscriber is logged 
   in.
 * With the settings that I’m using now, I’m able to do the following:
 * **Logged in as administrator**
    -  `[fileaway]` is not working, but `[fileaway manager="on"]` is working just
      fine.
    -  `[fileup]` is working fine too. I’m able to upload files without any errors.
 * **Logged in as subscriber**
    - Any shortcode that starts with `[fileaway ...]` is not working, but `[fileup]`
      is working just fine, I’m able to upload files and the the administrator is
      able to see these.
 * The goal I want to achieve are the following shortcodes to work:
 *     ```
       [fileaway manager=on showto="administrator, author"] // only visible for admin and author
       [fileup showto="administrator, author"] // only visible for admin and author
       [fileaway showto="subscriber"] // only visible for subscriber.
       ```
   
 * I’m using Woffice as my theme.
 * My question is, am I doing something wrong that the shortcodes are not working
   like they should be, or is it a problem with the plugin or settings?
 * Let me know if anyone can help me with making the shortcode work, or using alternative
   solutions. Or if I have to send you any more details.
 * Kind regards,
 * Pedro Voorwinden
    -  This topic was modified 7 years, 3 months ago by [pedrovoorwinden](https://wordpress.org/support/users/pedrovoorwinden/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [thomstark](https://wordpress.org/support/users/thomstark/)
 * (@thomstark)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/fileaway-shortcode-not-working-properly/#post-11327260)
 * If there are no files in the parent directory, then either [fileaway directories
   =”on”] or [fileaway recursive=”true”] are what you need.
 * It is designed to return no output if there are no files in the directory, unless
   you specify recursive or directory tree nav specifically.
 *  Thread Starter [pedrovoorwinden](https://wordpress.org/support/users/pedrovoorwinden/)
 * (@pedrovoorwinden)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/fileaway-shortcode-not-working-properly/#post-11329014)
 * Thank you! That worked for me. The problem was that I did not have any files 
   in the parent directory, so no output was returned. I uploaded one file in the
   parent directory and the shortcodes worked!
 * Kind regards,
 * Pedro

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘FIleaway Shortcode not working properly’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/file-away_e3e2e1.svg)
 * [File Away](https://wordpress.org/plugins/file-away/)
 * [Support Threads](https://wordpress.org/support/plugin/file-away/)
 * [Active Topics](https://wordpress.org/support/plugin/file-away/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/file-away/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/file-away/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [pedrovoorwinden](https://wordpress.org/support/users/pedrovoorwinden/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/fileaway-shortcode-not-working-properly/#post-11329014)
 * Status: resolved