Support » Plugin: ShortPixel Image Optimizer » File was not downloaded due to access restriction

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thank you for your message.

    Usually this error message appears when an image has no proper read(and sometimes write) rights for the user that runs the web server.
    Many times when files are moved from one hosting to another the original file owner doesn’t match the file owner on the new system and this can lead to such access problems.

    A quick solution to this it would be to:
    1) make sure that all the files have the proper owner
    2) make sure all the images have the proper read rights

    If this still doesn’t solve the problem please contact us directly
    https://shortpixel.com/contact
    so we can further assist you.

    Thank you,
    Alex

    Hi,

    Same problem for me on all images and pdf. “There was an error and your request was not processed (File was not downloaded due to access restrictions.)”

    /uploads and all folders inside are in 775 with good user (www-data).

    Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    could you please contact me directly here:
    https://shortpixel.com/contact
    so I can assist you?

    I would need the URL of your site to run some tests.

    Thank you,
    Alex

    It’s a intranet, behind a firewall. How can I do ?

    Plugin Author ShortPixel

    (@shortpixel)

    Thanks for the additional info.

    That’s the reason why the plugin couldn’t optimize your images, because they aren’t publicly accessible; they need to be publicly accessible so our optimization servers can access them.

    Best regards,
    Alex

    So, why it works with other image optimisation plugins (I try yours because it takes PDF) ?
    For ShortPixel, I’ve autorized for outgoing traffic :
    136.243.106.37
    136.243.106.38
    138.201.33.23
    136.243.176.16
    5.9.88.82
    144.76.43.70
    144.76.62.77
    144.76.202.227
    144.76.235.107
    144.76.235.110
    176.9.106.46

    Plugin Author ShortPixel

    (@shortpixel)

    I’m not sure what plugins do work for you and I also don’t know what your account is so I cannot check our logs and try to figure out if there is any possible solution.

    Could you please try to contact me directly via
    https://shortpixel.com/contact
    so I can assist you?

    Thanks,
    Alex

Viewing 7 replies - 1 through 7 (of 7 total)
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