• Hi,

    I would like to import a csv file but it’s telling me “File upload failed” (actually in Dutch: Bestand uploaden mislukt.)

    Can’t figure out what’s going wrong. I just browse to the csv file, select the status (Confirmed) and the right Group; then click on Import.

    It immediate shows “File upload failed”. Nothing has happened. Anyone some idea?

    Best regards,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @itspetrus

    Thank you for contacting Icegram Support. Hope you are doing great.

    The error seems like a WordPress error and not specific to Email Subscribers, to fix it please check https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

    Also, to import a list of subscribers, please follow the exact same format of the file as shown here https://www.icegram.com/documentation/es-how-to-import-or-export-email-addresses/

    Hope this helps you. Please let me know your views.

    Best,
    Aditya Shah

    Thread Starter itspetrus

    (@itspetrus)

    Hi,

    Thanks for your reply. I do believe it’s specific to Email Subscribers because everywhere else it’s no problem to upload something. However, I checked all permissions but they seem to be alright.

    Initially I tried to import the previously created export. According to your example page I need to have just the columns Email and Name. When I alter the file to make it that way, the import throws me a new error: Invalid emailaddress. Which is not the case.

    I’m stuck. Any other ideas perhaps?

    Best regards,
    Peter.

    Thread Starter itspetrus

    (@itspetrus)

    Hi,

    I did some more testing. All information has to be comma-separated in one column. Not like in your example with multiple columns. So far, that seems to do the trick.

    Best regards,
    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)
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