Exactly the same issue file and image upload with required – valid images not uploading – working days ago – investigating – not caching, not strange characters in filename
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This reply was modified 2 years, 6 months ago by
craigbl52.
Update – not a plugin conflict – deleted all plugins except participant dbase
OK, that’s very helpful, but I’m still not seeing a specific reason for the failure, everything is working on my test site.
Can you set up your php error log and check it for errors after testing an upload?
Have checked error log – no issues
So, can you tell me exactly what is happening, what form are you using? Does it happen every time?
Are you using any kind of caching on your site?
There will be something in the log, even a successful upload will be logged. Make sure your php log is properly configured. The plugin debug log might not catch the error, it has to be a server-level log.
Thanks for the quick reply
No deleted – all cache
Can i get you to check this on our dev site? I have set up an admin user for you – where can i send the info confidentially?
Yes, thanks, contact me at support@xnau.com
Thank you – details sent (2 emails)
Hi,
I have tried installing the plugin on a different site and files still won’t upload via the signup form. These are my setting for file location and size limit:
Again, it works via the back end but it is not efficient for my client who wants people to upload their own images.
https://imgur.com/IIpUQU8
Hi,
I have tried installing the plugin on a different site and files still won’t upload via the signup form. These are my settings for file location and size limit:
https://imgur.com/IIpUQU8
Again, it works via the back end but it is not efficient for my client who wants people to upload their own images.`
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This reply was modified 2 years, 6 months ago by
irinartdc.
Hello again: I have checked all the error logs and none are visible.
When marking the field as “not required” and submitting the form, this is what the log shows (I have hidden the mail and de id):
[11-Feb-2022 10:12:28 UTC] PDb_submission\main_query\base_query::execute_query storing record: INSERT INTO wp_participants_database SET date_recorded = NOW(), date_updated = NOW(), privacidad = ‘yes’, archivo = ‘general’, first_name = ‘mat’, last_name = ‘tar’, interests = ‘a:2:{i:0;s:0:\”\”;i:1;s:9:\”escultura\”;}’, show_phone = ‘no’, email = ‘xxxx@xxx.com’, verificacion = ‘xxxx@xxx.com’, mailing_list = ‘Yes’, approved = ‘no’, private_id = ‘xxxx’
The “photo” field is not processed.
If I mark it as “required” the log shows nothing. When submitting the form it reloads and marks the error “the field is required”
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This reply was modified 2 years, 6 months ago by
trota.
I copied the previous version of the plugin over the top of the latest version.
Problem fixed – image file uploads and record saved. We have a problem in the latest release.
I corroborate what craigbl52 says. Thanks.
I understand you want to solve the problem, but if you downgrade, I can’t help you, and you won’t be able to upgrade if I don’t find out what the problem is.
I just wanted to test that it works in the previous version to rule out other causes. I will follow your indications to try to find the solution with the latest version.I’m still investigating possible causes but I’m afraid my knowledge falls short. Greetings.
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This reply was modified 2 years, 6 months ago by trota.
