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File System Backup timing out every time (37 posts)

  1. sgreggan
    Member
    Posted 2 years ago #

    Hello there,

    my manual file system backups are timing out every time AFTER it was successfully completed.

    Here is the Activity Log:

    24th Apr 2013 4.37.24 PM Warning The backup timed out too many times and no progress was made on any attempt. Your server may be running extremely slow at this time - try scheduling the backup during a quieter period.
    24th Apr 2013 4.22.03 PM Information File system backup completed.
    24th Apr 2013 4.11.12 PM Information Folder /shaungreggan/wp-content/plugins/wponlinebackup/tmp was excluded: Online Backup for WordPress temporary backup directory
    24th Apr 2013 4.11.02 PM Information Initialisation completed.
    24th Apr 2013 4.11.02 PM Information Backup starting...

    Here are my support informations:

    Online Backup for WordPress Plugin Version 2.2.18
    WordPress Version: 3.5
    PHP Version: 5.2.17
    MySQL Server Version: 5.0.96-log
    MySQL Client Version: 1.0
    Mem: 256M; Post: 10M; Upload: 10M; Timeout: 0
    End of Information

    Thanks in advance

    http://wordpress.org/extend/plugins/wponlinebackup/

  2. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi sgreggan,

    Is this while creating a download backup?
    Can you try excluding the filesystem and see if it works?

    The process that comes after the filesystem completed is to build the final backup file. I can provide a trace version in a while to see if we can locate the problem.

    Regards,

    Jason

  3. sgreggan
    Member
    Posted 2 years ago #

    Yes, it occures while a download backup.

    Excluding the FS works fine!

  4. Online Backup
    Member
    Plugin Author

    Posted 2 years ago #

    Hi sgreggan,

    Can you try using our latest version which you can download here:
    https://wordpress.backup-technology.com/wponlinebackup-623-multisite.zip

    It adds multisite support and a few other fixes. See if it works for you. You'll need to uninstall and manually install this new version.

    Regards,

    Jason

  5. sgreggan
    Member
    Posted 2 years ago #

    I've tried it, but I get the same error...

  6. sgreggan
    Member
    Posted 2 years ago #

    It times out after the filesystem backup is completed...

  7. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi sgreggan,

    With the 623-multisite I gave you earlier, can you go to the Help & Support again and give the information there? It will have some more information.

    Jason

  8. sgreggan
    Member
    Posted 1 year ago #

    Sure

    Online Backup for WordPress Plugin Version 2.2.18-623
    WordPress Version: 3.5 (standalone)
    PHP Version: 5.2.17
    Server Software: Apache/2.2.24 (Unix)
    MySQL Server Version: 5.0.96-log
    MySQL Client Version: 1.0; MySQL Packet Size: 100 MiB
    Memory: 256M; Post: 10M; Upload: 10M; Timeout: 0
    Memory Changable: Yes; Admin Cache Size: 97.65 KiB
    Status: 1 row, 15.4 KiB packet size, 77.73 KiB cache freed, 17.32 MiB memory used
    Capabilities: gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

  9. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Thanks,

    So you're not using multisite, can you try this version instead? It doesn't have the multisite bits in but has some other new features about to be released and also some more fixes so it's a bit more newer in the fixes department:

    https://wordpress.backup-technology.com/wponlinebackup-632-ftp.zip

    Try another backup and see how it goes, and if you have issues post back the Help & Support again (we gradually add more information in there each version)

    Thanks

    Jason

  10. sgreggan
    Member
    Posted 1 year ago #

    Another timeout after everything is done...

    Online Backup for WordPress Plugin Version 2.2.18-632
    WordPress Version: 3.5 (standalone)
    PHP Version: 5.2.17
    Server Software: Apache/2.2.24 (Unix)
    MySQL Server Version: 5.0.96-log
    MySQL Client Version: 1.0; MySQL Packet Size: 100 MiB
    Memory: 256M; Post: 10M; Upload: 10M; Timeout: 0
    Memory Changable: Yes; Admin Cache Size: 98.27 KiB
    Status: 1 row, 16.6 KiB packet size, 87.82 KiB cache freed, 23.26 MiB memory used
    Capabilities: gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

  11. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi sgreggan,

    This one will produce a log file and help isolate the problem:
    https://wordpress.backup-technology.com/wponlinebackup-635-tracing.zip

    If you run a backup to reproduce the issue, then go to Help & Support tab, there is a link at the bottom "Download trace.log file here: <link>" Right-click the link and Save Target As / Saved Linked File, to download it. Please compress it (right-click Send To -> Compressed Zip File / right-click Compress). Then email the ZIP file to support "at" backup-technology.co.uk where I will wait for it.

    Thanks,

    Jason

  12. sgreggan
    Member
    Posted 1 year ago #

    OK, just running it again. My WordPress directory is not my root directory by the way. I have a lot of website hosted on my webspace. Maybe this information helps you to find the problem...

  13. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    That should be OK, should not matter where in the directory tree WordPress resides, but thanks for letting me know.

    Another one now, with a couple extra log lines, and a tweak that will might let the backup finish, albeit slowly.
    https://wordpress.backup-technology.com/wponlinebackup-638-tracing.zip

    Jason

  14. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi sgreggan,

    Is there any error_log file in your website root with anything about the plugin in it? Or any error logs viewable in your control panel? I wonder if something might help us from there. The logs just seem to stop just before a write attempt and we can't see why.

    Jason

  15. cokeyblokey
    Member
    Posted 1 year ago #

    Hi Jason,

    I'm having the same problem with timeouts when doing full backups (database & filesystem, download type). I'm using the Multisite version that you posted above. The backup always runs to a certain point (about 76% or something) then says it timed out, retrying etc, followed by the final message of:

    The backup cannot proceed any further due to an unknown problem. Please visit the Help & Support section for information on where to find help.

    If I do just the database backup it appears to work but when I click download I get the following error message:

    The Full Backup could not be found. It may have been deleted by someone (or another backup process) between loading the page and clicking download. You may need to run a full backup again.

    Any help much appreciated!

    Online Backup for WordPress Plugin Version 2.2.18-623
    WordPress Version: 3.5.1 (multisite: wp_ / wp_)
    PHP Version: 5.2.17
    Server Software: Apache/2.2.24 (Unix)
    MySQL Server Version: 5.5.31-log
    MySQL Client Version: 1.0; MySQL Packet Size: 1 GiB
    Memory: 256M; Post: 10M; Upload: 10M; Timeout: 0
    Memory Changable: Yes; Admin Cache Size: 304.06 KiB
    Status: 1 row, 23.66 KiB packet size, 225.66 KiB cache freed, 24.34 MiB memory used
    Capabilities: gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

  16. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi cokeyblokey,

    Could you use the tracing version:
    https://wordpress.backup-technology.com/wponlinebackup-638-tracing.zip

    If you email us the logs to support "at" backup-technology.co.uk we can look at them and see what is happening.

    Thanks.

  17. cokeyblokey
    Member
    Posted 1 year ago #

    Hi Jason,

    Sorry for slow response - been v.hectic.

    I've just emailed the trace log

    Thanks
    Marc

  18. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi cokeyblokey,

    It is the same issue for sure. Are you able to find any error_log file in your wordpress root or any php error logs in your control panel that might show some hidden error we can't see in the trace?

    Jason

  19. cokeyblokey
    Member
    Posted 1 year ago #

    hi Jason,

    No logs I'm afraid. The host does have a 'view error log' button in the control panel but it says "In the past 24 hours, no erroneous requests are made​​." (that's a translation - it's a German host).

    I had just run a backup prior to looking into the logs.

    Other than that, the only log available is an access log but I don;t think that's any help?

    Marc

  20. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Hi Marc,

    Can you try this:
    Go to General Settings. Then in the URL, edit the address so at the end it is "&section=advanced" instead of "&section=settings".
    Find "max_block_size" and tick the checkbox next to it, then change the value to "1048576".

    Then run a backup and see if there is any change.

    Thanks,

    Jason

  21. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Remember to click the Save Advanced Settings after ticking the box and changing the value. I forgot to mention that bit.

  22. alxjensen
    Member
    Posted 1 year ago #

    I've got the same problem. Tried the tricks above but nothing works.
    It HAS been working fine ealier, but the last one og two weeks it has come with this timeout error

    Online Backup for WordPress Plugin Version 3.0.0
    WordPress Version: 3.5.1 (standalone)
    PHP Version: 5.3.26
    Server Software: Apache
    MySQL Server Version: 5.1.66-0+squeeze1
    MySQL Client Version: 1.0; MySQL Packet Size: 16 MiB
    Memory: 256M; Post: 96M; Upload: 96M; Timeout: 50
    Memory Changable: Yes; Admin Cache Size: 521.66 KiB
    Status: 1 row, 33.2 KiB packet size, 540.92 KiB cache freed, 63.97 MiB memory used
    Capabilities: hashcopy gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

  23. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Did you try the "max_block_size" trick? Could you try dropping it more to "64000"?
    On a hunch could you tell me how big the backups normally are, and how much space you have free on your hosting package? I wonder if it could be related to that, best to rule it out if not.

  24. sgreggan
    Member
    Posted 1 year ago #

    My General Settings page ends with /wp-admin/options-general.php.
    "?section=advanced" does nothing on that page.

    I am on WordPress 3.5.

  25. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    You'll need to go the Online Backup plugin page, and then click onto the General Settings link for the backup plugin. Then Edit the URL. In the URL you'll see what needs changing: "&section=advanced" instead of "&section=settings".

  26. sgreggan
    Member
    Posted 1 year ago #

    My max_block_size is already at 8388608.

  27. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Yes, tick the box next to it and change it to "1048576", then click Save. Then try a backup.
    If that fails, try again but use "64000".

  28. sgreggan
    Member
    Posted 1 year ago #

    Got this message with both block sizes:

    The backup cannot proceed any further due to an unknown problem. Please visit the Help & Support section for information on where to find help.

  29. Online Backup
    Member
    Plugin Author

    Posted 1 year ago #

    Can you tell me the last message or two you see before you get the unknown problem. Then I'll need some time to investigate.

    Thanks.

  30. sgreggan
    Member
    Posted 1 year ago #

    As always: File system backup completed successfully.

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