• Resolved jess888


    Our shop just began having this problem, which I see has happened to others. Our downloadable products themselves can be access/downloaded directly from the media library, but when accessed via the download links in the order confirmation page or from the confirmation email, it says “File not found Go to shop”.

    I have changed the download method to “Redirect Only (insecure)” temporarily.

    Please let me know how to remedy this issue, and also, how can I make the downloads from the download link open into a new window/tab?

    Thanks in advance.

    The page I need help with: [log in to see the link]

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