File could not be uploaded

  • Resolved fraxinusstudio

    (@fraxinusstudio)


    1 year, 1 month ago

    No matter how I try and organise the zip file, I always seem to get this error: The file could not be uploaded; the error code was: The zip file was not valid; it needs to contain a single top-level directory with name exactly equal to the plugin slug (plugin-name). The additional entry encountered was: plugin-name

    I’m making sure that the zip contains a single top-level directory with the exact name as stated in the error but it doesn’t seem to make any difference. Where am I going here?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author David Anderson

    (@davidanderson)

    1 year, 1 month ago

    If you can upload the zip at wetransfer.com and post the link, I can look at it.

    David

    Thread Starter fraxinusstudio

    (@fraxinusstudio)

    1 year, 1 month ago

    Thanks David. I’d prefer to keep the plugin/link private – do you mind if I email it to you instead?

    Plugin Author David Anderson

    (@davidanderson)

    1 year, 1 month ago

    Hi,

    This being a free plugin, we provide only free support in public so that other people can benefit. If you want private support you can purchase support at http://www.simbahosting.co.uk – best way is to purchase the paid add-on for this free plugin. Alternatively, prepare a version of your zip file that has nothing you consider private in it, but which still causes the problem, and share that here. Or, you can read through the code of this plugin to find the line with the error message it, and investigate it directly (since presumably you are a plugin developer).

    David

    Thread Starter fraxinusstudio

    (@fraxinusstudio)

    1 year, 1 month ago

    No problem, I intend to purchase the WooCommerce add-on anyway so I will contact you via the paid support channel soon.

    Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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