File attachment does not work

  • ebrudag369

    (@ebrudag369)


    6 years, 3 months ago

    Hi,

    File attachment does not work in the part where the user adds the ticket because it conflicts with other cache plugin. How can I fix this? I wait for reply.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    6 years, 3 months ago

    Hello @ebrudag369

    Can you please share the cache plugin name? We will try to reproduce the issue on our local server, if we found the issue it will be fixed in a future version of the plugin.

    Thread Starter ebrudag369

    (@ebrudag369)

    6 years, 3 months ago

    Hi,

    The cache plugin name is “WP Fastest Cache”. Is there anything I can do for fix this at now?

    Plugin Contributor Nikhil G

    (@nsgawli)

    6 years, 3 months ago

    Hello @ebrudag369

    We have checked the working of SupportCandy with cache plugin but we did not face such an issue. It is working fine.
    Please follow the below steps:

    • Clear your browser cache
    • Clear your site cache
    • go to Support > Settings > Attachments > Attachment max filesize(MB) setting and make sure you are uploading the file having size less than this setting.

    If that does not resolve the issue please create a ticket on our site. One of our agents will help you to resolve the issue.

    • This reply was modified 6 years, 3 months ago by Nikhil G.
Viewing 3 replies - 1 through 3 (of 3 total)

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