Support » Plugin: Freshdesk Official » Fields only appear in widget if 'required'

  • The expectation is that any field marked “Show to customer” will appear in the feedback widget, however only fields marked “Can Edit” and “Required” show up in the widget.

    If nothing else – should be documented.

    I know I’m creating a lot of topics here but just trying to help get these things documented. None of my issues prevent us from going live with this plugin 🙂 so thanks!

Viewing 1 replies (of 1 total)
  • Plugin Author sathishfreshdesk


    Hi Adam

    Yes, ONLY fields that are allowed to be EDITED & Required will be shown in the Feedback widget. Its a default design


Viewing 1 replies (of 1 total)
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