Fields manager not loading

  • Resolved hues

    (@hues)


    5 years, 8 months ago

    I am using Ultimate Member Version 2.0.24 and WordPress Version 4.9.8

    The Fields Manager while editing the forms has suddenly stopped loading.

    I tried increasing memory limit to 512M, disabled all plugins and used default theme but the problem persists.

    Console on inspect on Chrome shows following errors
    Uncaught ReferenceError: um_admin_dragdrop_data is not defined
    Uncaught ReferenceError: um_admin_modal_data is not defined

    Please help

Viewing 9 replies - 1 through 9 (of 9 total)
  • chaganawa

    (@chaganawa)

    5 years, 8 months ago

    The same for me since yesterday night. I think the plugin is bugging. Don’t worry. The Support will fix it as soon as possible 🙂

    • This reply was modified 5 years, 8 months ago by chaganawa.
    chaganawa

    (@chaganawa)

    5 years, 8 months ago

    Since yesterday night exactly on me, the plugging is bugging 🙂

    cexpert

    (@cexpert)

    5 years, 8 months ago

    Exactly the same here.
    This seems to happen right after upgrade to version 2.0.24 of Ultimate Member core plugin.
    I temporarily resolved the situation by restoring version to 2.0.23

    Here is complete console details:
    Uncaught ReferenceError: um_admin_dragdrop_data is not defined
    at UM_Rows_Refresh (um-admin-dragdrop.js?ver=4.9.8:247)
    at HTMLDocument.<anonymous> (um-admin-dragdrop.js?ver=4.9.8:408)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)
    um-admin-modal.js?ver=4.9.8:54 Uncaught ReferenceError: um_admin_modal_data is not defined
    at um_admin_modal_ajaxcall (um-admin-modal.js?ver=4.9.8:54)
    at HTMLAnchorElement.<anonymous> (um-admin-modal.js?ver=4.9.8:306)
    at HTMLDocument.dispatch (jquery.js?ver=1.12.4:3)
    at HTMLDocument.r.handle (jquery.js?ver=1.12.4:3)

    Thread Starter hues

    (@hues)

    5 years, 8 months ago

    So I am not alone who is facing the issue. Hope the issue is fixed soon.

    chaganawa

    (@chaganawa)

    5 years, 8 months ago

    Yes it will be. The owners are amazing ! <3

    chaganawa

    (@chaganawa)

    5 years, 8 months ago

    From support :
    It looks like a conflict with your theme or other plugins.
    Please make sure that you have the latest 2.0.24 version of the plugins installed.
    Try to clear your browser cache or use a private/incognito window.
    Do the DB upgrade under the Ultimate member section on your dashboard if it’s available.
    Here is the doc on how to do a conflict test if you are not sure how to do it.

    Regards.

    —

    I cleared my browser cache and bug has been fixed guys 😛

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    5 years, 8 months ago

    Hi @hues and @cexpert,

    Have you tried clearing browser cache and data and see if this solves this issue?

    Regards.

    Thread Starter hues

    (@hues)

    5 years, 8 months ago

    I had reverted to version 2.0.23 temporarily.
    Updated to latest Version 2.0.25 and the issue seems to be fixed now.

    Thank you. Marking this as resolved 🙂

    tileonardo

    (@tileonardo)

    5 years, 6 months ago

    CTRL + F5 worked to me, thanks @ultimatemembersupport

    • This reply was modified 5 years, 6 months ago by tileonardo.
Viewing 9 replies - 1 through 9 (of 9 total)
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