OK, yeah, varnish is stripping out cookie. Will fix.
Glad to hear you figured this out!
Let me know if there’s anything else you need. 🙂 Thanks!
Actually, it wasn’t the varnish cache server at all. It turns out to be the theme. When I switch themes, it works. I’m not a WordPress developer but I know php. Any idea how I might go about ensuring the theme is compatible with this plugin? The theme was developed for an older version of WordPress.
Any idea how I might go about ensuring the theme is compatible with this plugin?
Hmm, I’m not even sure how or why a theme would be erasing that data, so I don’t know what to say here. 🙁 Frankly, if your theme is pretty old to begin with, I might start looking for a new one that’s actively maintained.
Or, if you can still get in touch with the theme author, you might ask them if they have any ideas as to why that data might be getting lost.
Sorry I can’t be of more help here! 🙁