Title: Field Mapping?
Last modified: August 30, 2016

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# Field Mapping?

 *  Resolved [parnelljw](https://wordpress.org/support/users/parnelljw/)
 * (@parnelljw)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/)
 * Hi Simon. I have the options selected for “send user role” and “send user website”
   to Intercom, but do I have to create a new field in Intercom to capture that 
   data? It looks like Intercom is capturing the “role” in a new field called “role”(
   not their primary Role attribute), but I can’t seem to find the website data 
   being passed. Is there a default field created inside Intercom for that?
 * thanks in advance. Love the plugin.
 * [https://wordpress.org/plugins/intercom-for-wordpress/](https://wordpress.org/plugins/intercom-for-wordpress/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338160)
 * Hi
 * The role and website fields don’t require any extra setup in Intercom.
 * However, they are a bit hidden in the Intercom interface. If you view an individual
   user in Intercom, then on the left under ‘Account’ you should see a downward 
   arrow. Click this and the role and website are down at the very bottom of the
   list.
 * If you are on the ‘All users’ screen, you can also click the ‘Displayed user 
   attributes’ icon (near the top right) and add columns for the role and/or website.
 * Let me know if that helps,
    Simon
 *  Thread Starter [parnelljw](https://wordpress.org/support/users/parnelljw/)
 * (@parnelljw)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338177)
 * Hi Simon. That’s why I wrote in. Because it’s NOT there. I found Role – but not
   website. It’s no where to be found. Any other ideas?
 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338179)
 * That’s odd, it’s definitely there on my two test sites.
 * I know this might sound like a ridiculously obvious question, but does the user
   definitely have their website specified when you view them on the user edit page
   in WordPress?
 *  Thread Starter [parnelljw](https://wordpress.org/support/users/parnelljw/)
 * (@parnelljw)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338180)
 * Hi Simon,
 * Quick background. This is a multi-site envinronment. But, if you’re referring
   to the Network Admin User page (showing Name, email, registered status and site(
   s)) – yes, it is showing.
 * I’m happy to give you permission to check it out if you like. It’s very bizarre
   to me as well. And it’s a critical piece of information for me.
 * thanks!
 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338183)
 * Can you add me as an administrator, or send me administrator login details via
   the contact form on my website: [https://lumpylemon.co.uk](https://lumpylemon.co.uk)
   so I can take a look?
 * I’ll let you know when I’m finished so you can then remove my account.
 *  Plugin Author [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * (@lumpysimon)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338207)
 * Hi Parnell
 * I’ll mark this as resolved as we’ve agreed the plugin is working correctly. We’ll
   continue on Codeable with your customisations.
 * All the best
    Simon

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Field Mapping?’ is closed to new replies.

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 * 6 replies
 * 2 participants
 * Last reply from: [Simon Blackbourn](https://wordpress.org/support/users/lumpysimon/)
 * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/field-mapping/#post-6338207)
 * Status: resolved