Few bugs found in v9.0.2

Hello,
thank you for listening to customers feedback and providing updates.

I notices still some problems in the last version v9.0.2:

When using the Email notification plugin,
if the email address of the notification sender is the same as the receiver, it won’t send the mail.
for example, if I set to send notifications from address: support@mysite.net
and the receiver is my support agent, which has got the same support email support@mysite.net, he won’t get notifications when customer replies ticket.

Also, it should be provided a faster way to reply tickets and change ticket status, as it was before: when replying tickets, we should already be able to select the status with just a couple of clicks (as it was in the v8).
Having always to confirm when sending replies is annoying.
In v8 confirmation wasn’t needed and it was great.
We get a lot of tickets everyday and having each time to confirm the send of reply is a time waster!
At least provide an option to turn confirmation on/off.
Our support agents are expert, they don’t need to have these confirmations, they need to be productive and fast.
Having to always click the “Post Reply” is annoying.
Just show the reply form directly!
It is not functional at all to have to click 3 times just to send a reply, and have to do several extra clicks if we want to change the status as well!

Thank you for your work and best regards

• This topic was modified 6 years, 3 months ago by viotto.