Few Boldgrid Questions

Hey @bwmarkle, Following up for your questions.

In my testing of the BoldGrid Backup plugin, I’ve never actually ran into this scenario. To help troubleshoot, I hope you can provide us with a few things:

1. How are you generating the backup?
Are you manually creating the backup, or is this an automatic backup?

2. What is your server setup like?
You can go to Dashboard > Tools > Site Health > Info > Copy site info to clipboard to get this info.

3. How are you opening the zip?
Are you viewing the zip within the “View Details” section of the dashboard, or are you downloading the zip to your desktop and then opening it with a program like 7-zip?

1. I am running the backups manually from the backup wizard in the BG Backup dashboard.

2. Here is the information from the site health in the WP Dashboard…

### wp-core ###

version: 5.2.2
site_language: en_US
user_language: en_US
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/bpmediapro/qs2.bpmediapro.com
wordpress_size: 37.40 MB (39220176 bytes)
uploads_path: /home/bpmediapro/qs2.bpmediapro.com/wp-content/uploads
uploads_size: 460.07 KB (471109 bytes)
themes_path: /home/bpmediapro/qs2.bpmediapro.com/wp-content/themes
themes_size: 17.87 MB (18738927 bytes)
plugins_path: /home/bpmediapro/qs2.bpmediapro.com/wp-content/plugins
plugins_size: 70.78 MB (74213821 bytes)
database_size: 3.83 MB (4017948 bytes)
total_size: 130.33 MB (136661981 bytes)

### wp-active-theme ###

name: Swifty
version: 1.2.3
author: The BoldGrid Team
author_website: https://www.boldgrid.com/the-team/
parent_theme: none
theme_features: editor-style, automatic-feed-links, title-tag, html5, post-thumbnails, custom-background, infinite-scroll, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, menus, widgets
theme_path: /home/bpmediapro/qs2.bpmediapro.com/wp-content/themes/boldgrid-swifty

### wp-themes (4) ###

Twenty Fifteen: version: 2.5, author: the WordPress team
Twenty Nineteen: version: 1.4, author: the WordPress team
Twenty Seventeen: version: 2.2, author: the WordPress team
Twenty Sixteen: version: 2.0, author: the WordPress team

### wp-plugins-active (13) ###

Better Search Replace: version: 1.3.3, author: Delicious Brains
BoldGrid Backup: version: 1.10.3, author: BoldGrid
BoldGrid Backup Premium: version: 1.1.2, author: BoldGrid
BoldGrid Easy SEO: version: 1.6.2, author: BoldGrid <support@boldgrid.com>
BoldGrid Gallery: version: 1.5, author: BoldGrid.com <wpb@boldgrid.com>
BoldGrid Inspirations: version: 2.0.4, author: BoldGrid <support@boldgrid.com>
Instagram Slider Widget: version: 1.4.3, author: jetonr
Nginx Helper: version: 2.0.3, author: rtCamp
Post and Page Builder: version: 1.10.4, author: BoldGrid <support@boldgrid.com>
Post and Page Builder Premium: version: 1.0.2, author: BoldGrid
Quickstarter Styles and Scripts: version: 1.0, author: Tim Elsass & Harry Jackson
WPForms Lite: version: 1.5.3.1, author: WPForms
WP Mail SMTP: version: 1.5.1, author: WPForms

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-042stab138.1 x86_64
httpd_software: Apache
php_version: 7.1.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 128M
php_post_max_size: 128M
curl_version: 7.65.1 OpenSSL/1.0.2s
suhosin: false
imagick_availability: false
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.5.5-10.2.25-MariaDB
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 38fea24f2847fa7519001be390c98ae0acafe387 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/bpmediapro/qs2.bpmediapro.com/wp-content
WP_PLUGIN_DIR: /home/bpmediapro/qs2.bpmediapro.com/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

3. I am accessing the file using achiever(MacOS) and or winrar(Win10) after downloading to my local machine. There have been times where it will be a 45 MB download with nothing inside.

In regards to the false positives,

1. Can you supply us with the exact error message?

2. Is this something you can easily replicated, or does it happen sporadically?

1. I usually get the message, Something went wrong. Backup failed”. I checked for logs to see if It gave a more detailed report nothing was logged though.

2. The error arises sporadically. Not all the time. But enough to raise concern. I do usually get the error some when the pop up shows the progress of the backup going on, (The one you can hide when you first start the backup manager.)