Support » Plugin: PowerPress Podcasting plugin by Blubrry » Feed valid, but there is a parsing error in iTunes Podcast Connect

  • Resolved panoramicweb

    (@panoramicweb)


    Hello. The feed being generated by the plugin successfully validates, but iTunes is saying that it has an XML error –
    The exact error message says:

    — Can’t parse your feed. Invalid XML: Error on line 12: The entity name must immediately follow the ‘&’ in the entity reference.

    How can this be fixed?

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • I’d also like to add that the feed was approved and worked fine initially for months. It’s currently not included in the iTunes Podcast Directory due to this technical error.

    Plugin Support Shawn Thorpe

    (@shawnogordo)

    Ran you feed here:
    http://www.lynettelewis.com/dev2017/feed/podcast/

    Thru several validators, loaded it in a web browser, and manually subscribed to the feed using the iTunes application on my Mac. Everything worked fine. Did you get any specific error details from Apple? If not, you will need to contact Apple support and see if they can clarify what the issue is. You can do that by clicking the Contact Us link at the bottom of this page:
    https://itunespartner.apple.com/en/podcasts/overview

    jodiweitz

    (@jodiweitz)

    @shawnogordo Is there a person who can look at an XML file for podcasts out there? I’m getting the same message for my file, even though it passed validation. Apple has not responded to my emails, either. I’m so close to submitting my podcast, but just need someone to look at the XML file.

    Thanks.

    Plugin Support Shawn Thorpe

    (@shawnogordo)

    @jodiweitz: Please start a new thread with your question and a link to your podcast RSS feed so we can take a closer look at what’s going on.

    jodiweitz

    (@jodiweitz)

    Thanks, Shawn. Even though I have 2 websites with WordPress, I don’t know how to start a new thread or create a new topic. It must be easy, but haven’t found it yet.

    I appreciate your help. I’ve had no luck with launching my podcast on iTunes…something I’ve wanted to do for months.

    Plugin Author Angelo Mandato

    (@amandato)

    Hello @jodiweitz,

    Go to this main page (https://wordpress.org/support/plugin/powerpress/), scroll down to the bottom, you should see a yellow box titled “Create a new topic”. Specifically include the URL to your podcast feed in the posting that way we can diagnose it. It is very important you include URLs to where issues are, otherwise we cannot help you.

    By creating a new topic only you and the Blubrry support staff will get emails to each reply. By replying to someone else’s topic thread, you are now also including them in the conversation, some consider this as rude, the impression of hijacking a conversation, especially when it was resolved for that person.

    Thanks,
    Angelo

    panoramicweb

    (@panoramicweb)

    I’m ok with updates on this thread since it wasn’t really 100% resolved and Apple has not replied to my emails either so technically @jodiweitz and I are still in the same boat. I’d like to stay updated with what’s happening on his end as well.

    Plugin Author Angelo Mandato

    (@amandato)

    Hello @panoramicweb,

    Your feed: http://www.lynettelewis.com/dev2017/feed/podcast/

    Checked with validators: PodBa.se: good, CastFeedVAlidator.com: good, Blubrry interal validator: good, itunes image 1.7MB, recommend adjusting quality to get size below 512KB (1/2MB).

    Nothing is indicating that the problem is with the feed itself.

    I then logged into podcastsconnect and ran it through their validator and everything looks good here. the next step is to submit the podcast, you need to do this under your account.

    When you submit the podcast it is critical to get the error message they give you. More than likely it is not a syntax error since you can move beyond the validate step in Apple podcasts. More than likely it is a content or account issue. Apple support should be able to assist you with it from that point.

    @jodiweitz, we need your podcast feed to help you further.

    Thanks,
    Angelo

    panoramicweb

    (@panoramicweb)

    Thanks, I’ve reduced the image size and am resubmitting the feed. So far it’s not triggering any errors so fingers crossed it will be accepted and added back in! Thanks for your help.

    panoramicweb

    (@panoramicweb)

    It worked (resizing the image)! It was approved and added back again. Thanks again for your help.

    @amandato – Thanks Angelo. I was not notified that this message came through. I’ve created a new topic and also listed my RSS feed url at https://yourspectacularlife.com/podcast/XML.txt. I tried to reduce the art file and that didn’t work either.

    Maybe you can work your magic on this file. It’s been weeks that I’ve been trying to get this fixed and submitted to Podcast Connect/iTunes.

    I’m happy for @panoramicweb!

    Plugin Author Angelo Mandato

    (@amandato)

    Hello,

    Your feed https://yourspectacularlife.com/podcast/XML.txt is not a PowerPress feed. Can I ask where this came from?

    When I tested your feed on Apple podcasts connect, I used http://www.lynettelewis.com/dev2017/feed/podcast/ and it validated ok.

    Thanks,
    Angelo

    @amandato – Hi Angelo, I have the PowerPress plugin installed in my WordPress site. I have successfully imported one podcast into my site using PowerPress and my RSS feed file which is https://yourspectacularlife.com/podcast/XML.txt. I created the original RSS feed, which I’m trying to validate it at Apple Podcast Connect and getting the “Can’t Parse Feed” error. My goal is to get my podcast on iTunes after it passes submission as PowerPress/Blrbrry suggested as my next step. Are you saying that my feed validated ok? Then why did it give me the “Parse” error?

    I tried to import another podcast using my RSS feed with PowerPress at my website and it came back with a “no media found for item 1” and “no media found for item 2”. PowerPress worked for my first podcast, but not my 2nd, which are both in the XML file and fairly identical except for some areas like title, link, description, etc. I don’t know what’s changed other than the size of my cover art as you suggested above. Why is it inconsistent?

    Is this the correct way to go about submitting my podcast to Apple?

    Thanks again for your help and good suggestions.

Viewing 13 replies - 1 through 13 (of 13 total)
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