Support » Plugin: 10Web Social Feed for Facebook » Feed Options won’t Update

  • Resolved wexfordit

    (@wexfordit)


    I would like to edit the Maximum Post message(description) Length for my feed. I can update the field and it appears to save but when I check again it’s back to the original 200. I’ve tried Chrome, Edge, Firefox and IE but get the same result. I’m trying to get the “See More” to either go away or stay open (it snaps shut after a few seconds). Any suggestions?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    Please note that the issue is most probably coming from the save button.

    Lets try the following, on the same setting page, try to change something else, like the number of posts, try to save and check whether the changes are kept.

    In the case they note, please try to uninstall/install the plugin. This should sole the issue with the saving function.

    Thanks. Have a nice day.

    I tried updating two fields, the Number of posts and Maximum Post message(description) Length. The Number of posts changed and the maximum post message did not. Do you think reinstalling will solve this problem?

    I have reinstalled the plugin but am still having the problem. Any other suggestions. You can see the page at http://mmmadvisory.com/resources/blog/

    Thank you

    Plugin Contributor WD Support

    (@wdsupport)

    Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: support@10web.io

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day.

Viewing 4 replies - 1 through 4 (of 4 total)
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