Support » Plugin: WooCommerce Google Feed Manager » FEED not working

  • Resolved cometto

    (@cometto)


    Hey,

    Feed manager stopped working today – google merchant shows 0 products and feed manager cannot generate new file.

    Old one (which worked perfectly since yesterday) worked perfectly but shows 0 products.

    New one – impossible to create any feed. All the time it shows message: “Product feed has failed!” and after I click “view feed” it shows: “This XML file does not appear to have any style information associated with it. The document tree is shown below. and file is emtpy. ”

    Can anyone help me?

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 29 total)
  • Thread Starter cometto

    (@cometto)

    I downloaded older version 1.19.1 and it is the same

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Hi @cometto,

    Do you have any error log file in one of these locations:

    1) On the WooCommerce -> Status -> Logs page
    2) In the ‘wp-content’ folder on your server
    3) In the ‘wp-content/plugins/wp-product-feed-manager’ folder on your server.

    If you can not find any error.log file, but do have a development or test server, please switch your test server to the debug mode, perform the action again and check all four places again for an error log file.

    More information about switching to the debug mode can be found here: https://www.youtube.com/watch?v=9RWnuHqEC4I

    If you find any error logging file, please send it to michel (at) wpmarketingrobot.com with a reference to this topic.

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    ok, i found txt file.

    2020-04-01 16:38:11 – Error Message: PHP Fatal error: Allowed memory size of 157286400 bytes exhausted (tried to allocate 80 bytes) in file /home/users/adriankubinski/public_html/domains/liveflooring.com/public_html/wp-content/plugins/select-core/shortcodes/call-to-action/call-to-action.php on line 159
    2020-04-01 17:16:08 – Error Message: PHP Fatal error: Allowed memory size of 157286400 bytes exhausted (tried to allocate 925039 bytes) in file /home/users/adriankubinski/public_html/domains/liveflooring.com/public_html/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/classes/class-woo-feed-products-v3.php on line 465
    2020-04-01 17:25:41 – Error Message: PHP Fatal error: Allowed memory size of 157286400 bytes exhausted (tried to allocate 330452 bytes) in file /home/users/adriankubinski/public_html/domains/liveflooring.com/public_html/wp-content/plugins/w3-total-cache/Cache_File.php on line 188

    Thread Starter cometto

    (@cometto)

    i think i solved problem – it was caused by cron.php.
    Got another question – how to replace main image with additional image for google merchant?

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    Michel, can you help?
    I want to use additional image for google merchant as a main image but it doesnt work in any case. I tried many mappings:
    image_link to …… eg. product_image_for_google_merchant also doesnt work.

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Sorry for my late response, but I’m not the expert on the merchant side. I know more about the software side of the plugin.

    But did you try the “Image Library” source?

    Great that you got the other problem solved.

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    To compare what is good/wrong i set main photo (with logo) and additional for google merchant (without logo)

    and yes, i tried:

    featured image – it shows image with logo (just this 1 picture)
    image library – it shows image with logo (I checked in xml file and it shows main logo + other from gallery).

    I also tried options product_image_for_google_merchant which seems to fit perfectly but it goes to code “8873” which is very close to real picture (it is something like id of proper picture without logo but it doesnt link to it)

    I tried all possible options and all of them miss real ADDITIONAL IMAGE FOR GOOGLE MERCHANT (this option is placed below main gallery on product page)

    • This reply was modified 3 years, 12 months ago by cometto.
    • This reply was modified 3 years, 12 months ago by cometto.
    • This reply was modified 3 years, 12 months ago by cometto.
    • This reply was modified 3 years, 12 months ago by cometto.
    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    I don’t see that ADDITIONAL IMAGE FOR GOOGLE MECHHANT below the main galery on the product pages.

    Did you maybe use a plugin to get that extra image?

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    see link: https://imgur.com/a/5PJtf38

    its screenshot from my product page

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    so what I have to do if I want to save main product image with logo and allow this product to be visible in google merchant? 🙁

    • This reply was modified 3 years, 12 months ago by cometto.
    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    I’m pretty sure this is from a plugin that adds these “extra” images.

    As you can understand it is impossible for us to support all third party attributes plugins, so that is why the “third party attributes” option has been added. It should support any third-party plugin, but you need to know the meta_key under which the attributes are stored in the database.

    To find the correct (meta)key:

    1. Create on new product and add an extra image to the product. Then save the product.
    2. Check your database and go to table wp_postmeta (with PHP MySQL for example)
    3. sort the table on meta_id Descending
    4. The top meta_key would be the meta_key from the image you just added.

    If you have found the meta_key, you can make a filter string like %meta_key% (only the prefix of the key) that should be added to the “third party attributes” field you find in our plugin settings page. So suppose you found that the meta key starts with “wyk_img_” then you add a comma and %wyk_img_% to the string in that “third party attributes” field.

    After that, you should have to search for how it is displayed in the source list as that can vary for each plugin as well.

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed
    ok i found meta it is.
    META_ID: 64305
    POST_ID: 8846
    META_KEY: _wp_attached_file

    i put to third party this:
    %_wp_attached_file%

    Now i can see in the list this option but when i set:
    image_link – _wp_attached_file nothing good happens – it is still uploading (work in progress icon) nad nothing happens, even after 10 minutes…

    • This reply was modified 3 years, 12 months ago by cometto.
    • This reply was modified 3 years, 12 months ago by cometto.
    • This reply was modified 3 years, 12 months ago by cometto.
    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    Open the Feed Manager -> Settings page, add a comma and then %_wp_attached% to the end of the string that is already in the “Third party attributes” field.

    So the “Third party attributes” field should look like this:

    %wpmr%,%cpf%,%unit%,%bto%,%yoast%,%product_code%,%_wp_attached%

    Then see if you can find the extra source that should be added to the existing sources in the Edit Feed form and select that as source.

    Thread Starter cometto

    (@cometto)

    @michel-jongbloed

    I can see it but after i set it in right place (image_link) nothing happens – page is still loading. When i stop it and put manually generate feed it shows error

    Plugin Contributor Michel Jongbloed

    (@michel-jongbloed)

    OK, I will have to do some checking then, but I can’t do that right now. You will have to give me some time to dive into it. I will report back tomorrow.

Viewing 15 replies - 1 through 15 (of 29 total)
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