Support » Plugin: Facebook for WooCommerce » Feed not syncing, no error either.

  • Resolved abhishekkjain


    Hi Team,

    I was informed by my marketing guy that there is some issue with pixel as not a single view can be retargeted. He informed me that the feed is not synced. Upon testing the link, I found that the csv files are empty. Can someone help me debug and fix the issue?


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  • Plugin Support Amanda


    Hi @abhishekkjain

    The Pixel Helper is a small Chrome extension provided by Facebook which will allow you to verify that your pixel has been properly installed and works as expected. Learn more about the extension here and download it here.

    Some caching plugins have some optimization settings that cause a conflict with the pixel tracking code that will result in the event not being triggered. This can be tested with the pixel helper Chrome extension and seeing that the ViewContent (as an example) is not triggered on the view product page.

    Please note, as of version 2.0 of the plugin, only pixels created through the business manager can be selected through the plugin setup window. Personal ad pixels will not be available.

    Thread Starter abhishekkjain


    Thank you Amanda for your reply. Issue is solved and I apologize for not checking properly. One of the team member who is store manager disabled the sync on purpose and didn’t update stake holders. Sorry again.

    Plugin Support Amanda


    Glad to hear it – thanks for letting us know!

    If you have any further questions, I recommend creating a new thread.

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