Feed doesn’t load (2018)

  • Resolved mpassarela

    (@mpassarela)


    6 years, 3 months ago

    Hi there

    I already reseted my token sometimes and nothing. Appearly there’s nothing wrong, but Instagram’s feed still doesn’t load.

    Could you guys help me?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    6 years, 3 months ago

    Hi mpassarela,

    After taking a look at the source code of the page you sent a link to, it appears you have a different Instagram feed plugin installed.

    Sorry for the confusion!

    – Craig

    108intentions

    (@108intentions)

    6 years, 3 months ago

    Hi !

    I need help. All my instagram pictures were showing one day on my website (www.108intentions.com) and for no reason, it doesn’t work anymore. We see the comments I put on each picture but not the picture itself. Why is that ? I don’t know I to get it fixed.

    Thank you !

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    6 years, 3 months ago

    Hey 108intentions,

    It looks like you have another plugin or part of your theme displaying your feed. You’ll need to check with the theme author or whoever set up your site to see if they have a fix.

    Otherwise, if you wanted to use Instagram Feed by Smash Balloon, you could install the plugin available here (if you haven’t already) and add the shortcode to a “text” widget where your current feed is.

    Thanks,

    Craig

    websitegirlCa

    (@websitegirlca)

    6 years, 3 months ago

    HI Feed Images are not appearing, but Token is correct.
    Our theme Let’s Blog uses your Instagram Photo stream plugin in the themes setting, but the images are no longer showing..

    Are you able to help?

    We have been going back and forth with the theme developer, but it is still not resolved and we are waiting on this issue to launch our site..

    • This reply was modified 6 years, 3 months ago by websitegirlCa.
    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    6 years, 3 months ago

    Hey websitegirlCa,

    I can definitely take a look if you’d like. Can you provide a link to a page? Feel free to contact us on our website if you’d prefer:

    https://smashballoon.com/instagram-feed/support/

Viewing 5 replies - 1 through 5 (of 5 total)
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