Support » Plugin: Product Feed PRO for WooCommerce » Feed doesn’t complete processing

Feed doesn’t complete processing

  • Resolved urbanoantunes

    (@urbanoantunes)


    10 months, 1 week ago

    Hi there.

    I have installed the plugin on a WP network. When I create a feed on any website, the processing gets stuck (most of them at 33%) and doesn’t complete.

    Any ideas of what could be happening?

    We have the plugin working on single installs without problems, this only happens on the network.

    Thanks for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor AdTribes.io Support Team

    (@evavangelooven)

    10 months, 1 week ago

    Hi urbanoantunes,

    Thanks for using our plugin and reaching out to us.

    When your feed is getting stuck this is, most-likely, caused by issues with your WP-cron. See: https://adtribes.io/help-my-feed-processing-is-stuck/

    I can imagine that when running a website on the WP network this could be happening.

    All the best
    Eva

    urbanoantunes

    (@urbanoantunes)

    10 months, 1 week ago

    Hello @evavangelooven, thanks for your answer.

    We can’t see any problem with our cron jobs, but the processing is still stuck and doesn’t finish.

    Is there anything else we can try?

    Thanks again for your help!

    Plugin Contributor AdTribes.io Support Team

    (@evavangelooven)

    10 months, 1 week ago

    Hi urbanoantunes,

    Are you sure it is not the WP-cron (I am not talking about the server cron). On many multisite installs the WP-cron has been disabled and replaced by a server-cron.

    What have you done to verify it is not the WP-cron?

    Best
    Eva

    urbanoantunes

    (@urbanoantunes)

    10 months, 1 week ago

    Heelo again @evavangelooven,

    If we had the wp cron disabled that would be defined on the wp-config or there should be some plugin like heartbeat to prevent that.

    We have also installed WP Control as suggested and we can’t find any kind of blocking.

    Does this make sense to you?

    Thanks again for your feedback.

    Plugin Contributor AdTribes.io Support Team

    (@evavangelooven)

    10 months, 1 week ago

    Hi urbanoantunes,

    Would you be so kind as to reach out to support@adtribes.io? Please reference this topic/URL in your email.

    We will take it from there.

    All the best
    Eva

    Plugin Contributor AdTribes.io Support Team

    (@evavangelooven)

    9 months, 3 weeks ago

    Assuming our support on this issue is no longer required I am going to close it for housekeeping reasons now.

    Do not hesitate to contact us whenever you need support again.

    Have a wonderful weekend,
    Eva

Viewing 6 replies - 1 through 6 (of 6 total)
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