Support » Plugin: Smash Balloon Social Photo Feed » Feed does not display

  • Resolved yosky

    (@yosky)


    Hi there, I have a weird situation: I’ve set the IG Smash Balloon feature in two pages, same content, one is in Spanish the other in English (I use Polylang).

    On the english version in SAFARI, the feed displays.

    On the english version in SAFARI, the feed does NOT display.

    On the english version in CHROME, the feed does NOT display.

    On the spanish version in CHROME, the feed does NOT display.

    Any help?

    Thanks so much in advance

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @yosky,

    Thank you for reaching out to us for assistance. It seems like our plugin’s script is being blocked by your GDPR plugin. Could you please go to the GDPR plugin’s Script Blocker and disable this for Instagram / Smash Balloon Instagram? Our script does not cause any issues with GDPR as the images are loaded in the backend and displayed from your site directly. You may need to do this for the different languages if there is a separate configuration for each.

    We will also address this conflict in a future update to the plugin. Let me know if you have any additional questions.

    Best regards,

    Thread Starter yosky

    (@yosky)

    @joelsmashballoon Thank you so much! Now it seems to work 🙂

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @yosky,

    Glad to hear it! Should there be anything else in the future don’t hesitate to let us know as we are always happy to help.

    Many thanks and I wish you a great day ahead.

Viewing 3 replies - 1 through 3 (of 3 total)
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