Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lord_hipnos,

    Thank you for reaching out to us for assistance. This could be due to a few different reasons one of them seeming to do with Lazy Loading. Please first make sure you have the latest version of the plugin, 2.9. After this, go to Instagram Feed > Customize > make sure Favor Local Images is enabled as well as enable the Disable JS image loading option. Then Save Changes, and click Reset Resized Images and Clear Backup Caches. Also make sure to clear any website and local cache then check again, you may need to initially load the page twice.

    Let me know should you require further assistance.

    Thread Starter lord_hipnos

    (@lord_hipnos)

    Hello,

    I have deactivating lazy loading, the lates version of plugin is installed.
    Finally, I have follow all the steps you listed in the ticket but now, all the images have dissapeared. I have reloaded the website several times.

    Wp rocket plugin cache is also installed but I have cleared the cache after doing all the changes you told me.

    Thread Starter lord_hipnos

    (@lord_hipnos)

    Take a look at the setup:

    https://imgur.com/a/3JeS3um

    Thanks in advance.

    Alfredo

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @lord_hipnos,

    Thank you for getting back to me here and sorry to hear you are still having issues. The issues could be due to a few different things so for us to be able to further assist, could you please send us a support request on our website using the form here, including the System Info from the plugin’s Support tab. There we will be able to further provide assistance with the additional information. Thank you for your patience.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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