Support » Plugin: WooCommerce Add Custom Fee » Fee not taxed properly

  • Resolved hensko

    (@hensko)


    We have a problem with custom fee not being taxed, even though it is marked as taxable and with the appropriate tax class. The fee is shown AND taxed properly in checkout, but on the backend order page the fee is not displayed as taxed. Also when we try to manually update the prices and therefore also the taxes, the fee is not affected.
    The problem also causes new orders to default to the status “awaiting payment”, meaning that we have to manually set them to “in progress”, causing the customer to not receive the order confirmation email until we do so.
    This problem also causes the e-mail to the customer (order received) showing the wrong total sum including taxes, since the fee is not taxed properly.
    We run version 1.5 of this plugin, worpress version 5.1.1 and woocommerce 3.5.8.

    Hope you can help us out!

    • This topic was modified 1 month, 2 weeks ago by  hensko.
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  • Plugin Author WPExperts.io

    (@wpexpertsio)

    Hey @hensko,

    Thank you for contacting us, kindly share this issue with our technical team at support@wpexperts.io and they will be able to assist you further. Also in order to debug the issue can you check it on a fresh install without any other plugins activated rather than woocommerce and our plugin. If it still doesnot work then write our technical support an email on the given email address.

    Hope this will help you and feel free to contact us again for any further queries.

    Thanks!

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