Support » Plugin: WooCommerce » FedEx Smartpost Rates Not Being Returned

  • MoonDog


    I’m using the latest versions of Woo and FedEx Shipping but within the past week I’ve been unable to get FedEx Smartpost rates to populate when customers enter their address.

    I spoke to FedEx Web Services and according to them, the Smartpost Hub being called in the API is incorrect.

    With the Woo help desk down for the weekend, I thought it might be helpful to post this information here in case anyone else is having this problem.

    I’m going to submit a ticket on Monday and I’m hopeful this can be resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi MoonDog, I’m curious if you ever found an answer on this? We’re experiencing a similar issue.

    @sara – I submitted a ticket at Woo and the plugin author addressed the matter quickly. I updated the plugin and that took care of the problem, but ONLY if a customer had ONE item in the shopping cart. For whatever reason, if a customer puts two or more items in the cart, Smartpost rates will not populate.

    I have noticed when attempting to set up shipments within my FedEx account where there are two or more items being shipped that Smartpost rates don’t populate. That’s not a plugin problem, that problem originates with FedEx.

    I contacted FedEx web services and the lady I spoke with copped an attitude with me, so I’m in the process of setting up an account with UPS.

    I realize this doesn’t help you much, but that’s the situation as it applies to me.

    I haven’t updated to the newest version of Woo. I’m using 2.0.20 and the FedEx plugin version I’m using is 3.2.4, at least until I get my UPS account going.

    Thank you, @moondog! We’re going to reach out to the plug-in author and see if he can at least get it fixed so we can have customers with 1 item in their cart have the Smartpost option display.

    You helped tremendously, by simply verifying the issue isn’t something to do with our settings. Thank you, again!

Viewing 3 replies - 1 through 3 (of 3 total)
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