WordPress.org

Forums

MarketPress - WordPress eCommerce
[resolved] Fedex 500 Internal Server Error with MarketPress WP plugin (7 posts)

  1. KLove82
    Member
    Posted 1 year ago #

    The MarketPress plugin is causing a "Fedex 500 - Internal Server Error" issue. FedEx says it's not a problem on their end. There are no errors in the error log.

    The error occurs here:

    https://www.jazzandriffshardwarecollection.com/store/shopping-cart/shipping/

    If you go directly to that link, you won't see the error. You have to add a product to the shopping cart, then proceed to checkout. When you get to the page where you enter your shipping information, that's where you'll see the error, toward the bottom.

    I've tried the following:

    Renaming the MarketPress plugin directory
    Playing around with file permissions
    Working with FedEx and the plugin developer to try to fix the error
    Checked the memory limit, which is at 256
    Any help would be much appreciated.

    Thanks.

    https://wordpress.org/plugins/wordpress-ecommerce/

  2. WPMU DEV
    Member
    Posted 1 year ago #

    Hi @KLove82,

    I hope you are well today and thanks for posting on the forums.

    Which MarketPress plugin version are you using?

    I think you are using pro version of MarketPress plugin and not this free version as FedEx shipping option is only available for pro version of MarketPress plugin.

    If you are using pro version of MarketPress plugin then could you please ask your question on our WPMU DEV support forum by using the following form as WordPress.org discourages support of commercial products here (see: Commercial products are not supported here)?

    https://premium.wpmudev.org/forums/#question

    Please advise.

    Kind Regards,
    WPMU DEV

  3. KLove82
    Member
    Posted 1 year ago #

    Hi WPMUDEV,

    The site uses the pro version of the plugin (the latest version), but I don't have access to the support area on your site. We'll need to deal with the issue on this forum or elsewhere.

    Thanks.

  4. KLove82
    Member
    Posted 1 year ago #

    WPMU DEV,

    Can we do this over email? We need to get this fixed for the client.

    Thanks.

    Kevin

  5. WPMU DEV
    Member
    Posted 1 year ago #

    Hi @KLove82,

    Thank you for your reply.

    Due to WordPress.org forum restrictions we can't provide support for our commercial products here.

    You can instead get in contact with our team here:

    http://premium.wpmudev.org/contact/

    Cheers,
    WPMU DEV

  6. KLove82
    Member
    Posted 1 year ago #

    I see there's a contact form there, but I can't fill it out. I click in the fields, or choose a support area, and nothing happens or it takes me to the forum (which I've already searched extensively for this issue).

    Please email me at [ redacted, support is not offered via email, skype or IM ] with the solution.

    Thanks.

  7. WPMU DEV
    Member
    Posted 1 year ago #

    Hi @KLove82,

    In the contact form http://premium.wpmudev.org/contact/ select "I have a different question" so that you won't get redirected anywhere.

    Sorry we don't provide email support.

    Please advise if you have more questions which are not related to our commercial products.

    Cheers,
    WPMU DEV

Topic Closed

This topic has been closed to new replies.

About this Plugin

  • MarketPress - WordPress eCommerce
  • Frequently Asked Questions
  • Support Threads
  • Reviews

About this Topic

Tags