• The newest plugin version has many basic features removed from the free plan, without any previous notice.

    You should have put a warning before the plugin update and not after.
    It’s a really bad surprise to update the plugin and see that many form fields just disappear because now they are premium.

    I guess this is the tactic to get users quickly pay for the premium version in order to make the forms function correctly asap.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author thethemefoundry

    (@thethemefoundry)

    Hey @mymadweb 👋

    So sorry these changes caught you off guard! When you first installed HappyForms, did you skip signing up to our email newsletter?

    Yesterday, before this release, we emailed all 20,000+ users letting them know about these changes. The last thing we wanted to do was surprise anyone.

    So sorry! Let us know if we can help in any way.

    Oh, you notified people less than 24 hours before the update that rendered forms that relied on expected functionality unusable and removed basic form functionality such as a phone number field! What exceptional customer service!

    Plugin Author thethemefoundry

    (@thethemefoundry)

    So sorry, @paskadox! We’ll be sure to re-evaluate our communication going forward.

    For what it’s worth, we emailed everything, adding a note to the chagelog (so it can be read before updating), and we added admin notices so people are aware immediately after updating. As you might imagine, we thought this was enough of a heads-up, but we can see how more time would have helped.

    So sorry!

    Plugin Support Drew Strojny

    (@drewstrojny)

    Hey @paskadox,

    This is Drew, the owner of The Theme Foundry (the company behind HappyForms). You’re 100% right. 24 hours is just not enough time when removing core features like this. We should have handled this better, and I apologize.

Viewing 4 replies - 1 through 4 (of 4 total)
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