Title: Features missing from Customise menu
Last modified: October 4, 2018

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# Features missing from Customise menu

 *  Resolved [Jamncream](https://wordpress.org/support/users/jamncream/)
 * (@jamncream)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/features-missing-from-customise-menu/)
 * Hi Andrii, and thank you for a beautiful theme. I installed it on a test site,
   then installed it to an actual site, and purchased the Expansion pack for 2 sites(
   will be purchasing more if I can sort issues). The first site shows in “Customisation”
   everything including Site Identity (to load logo) and Additional CSS. The second
   site though, with Expansion pack activated, does not provide Site Identity option
   to load a logo, nor Additional CSS.
 * Any idea why that might be please?
 * Regards,
 * Jam
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ffeatures-missing-from-customise-menu%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Theme Author [satoristudio](https://wordpress.org/support/users/satoristudio/)
 * (@satoristudio)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/features-missing-from-customise-menu/#post-10752228)
 * Hello Jam, thanks for choosing Bento!
    This is really weird, since both of those
   Customizer sections are default WordPress tabs which themes are prohibited to
   remove or hide (and since Bento’s code has been approved for wordpress.org, it
   doesn’t do those things for sure). As the first step, could you please try disabling
   all plugins that are active on the second website, and checking if the issue 
   persists. If the problem is still there, please contact me at support[at]satoristudio.
   net – we’ll continue searching for the solution.
 *  Thread Starter [Jamncream](https://wordpress.org/support/users/jamncream/)
 * (@jamncream)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/features-missing-from-customise-menu/#post-10754714)
 * Thank you! I deactivated plugins one by one (vs all, just to see if it worked),
   but I realised when you said they are WP options, they should show up in WP settings,
   but they weren’t – ha ha! yes, I hadn’t updated the WP for quite a while on that
   site!
 * All fixed, sorry to waste your time.
    Solution – update WordPress.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Features missing from Customise menu’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [Jamncream](https://wordpress.org/support/users/jamncream/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/features-missing-from-customise-menu/#post-10754714)
 * Status: resolved