Title: Features Information
Last modified: February 11, 2019

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# Features Information

 *  Resolved [minzpie](https://wordpress.org/support/users/minzpie/)
 * (@minzpie)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information-2/)
 * Hello
 * I’m very intrested in buying this software for a ticketing system. Before I buy
   the software I’d like to know if the following features are availible:
 * – send a ticket as a blindcopy (bc) to a coworker/boss
 * – autosave?
 * – knowledge base for agents?
 * – can I change the email adress of a client? (say he contacts me but then changes
   his email, can i change that in his account and the system will automatically
   assign the old tickets to his new email?)
 * – Can I see live if a teamcolleague is currently working on a ticket?
 * I would like to know this both for the free as well as for the standard (149$)
   version.
    Thank you ever so much
 * Best regards
    Marco Leder

Viewing 1 replies (of 1 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/features-information-2/#post-11194690)
 * Hi Marco, here is the information you asked:
 * – send a ticket as a blindcopy (bc) to a coworker/boss
    You can let tickets be
   seen by specific agents and administrators. If that permission is allowed. They
   will be able to see updates to tickets from everyone internally, and immediately.
   Also, multiple agents can work on the same ticket. You can do this in the free
   version. Here is how you can add multiple agents: [https://getawesomesupport.com/documentation/awesome-support/admin-multiple-agents-per-ticket/](https://getawesomesupport.com/documentation/awesome-support/admin-multiple-agents-per-ticket/)–
   autosave? Information in a ticket can be saved only when the ticket is saved,
   or a private note is saved. This is available from the free version, and private
   notes are in the standard bundle. – knowledge base for agents? There is an add-
   on in the standard bundle which is the FAQ add-on, there you can create FAQ docs
   directly or by using a ticket reply. You can find more info here: [https://getawesomesupport.com/documentation/faq/faq-overview/](https://getawesomesupport.com/documentation/faq/faq-overview/)
   We also have the Documentation add-on which allows you to create documentation.
   Also, agents can search for documentation directly inside of tickets. This add-
   on is not the standard bundle and can be sold itself. You can find out more information
   about this add-on here: [https://getawesomesupport.com/addons/documentation/](https://getawesomesupport.com/addons/documentation/)–
   can I change the email address of a client? (say he contacts me but then changes
   his email, can i change that in his account and the system will automatically
   assign the old tickets to his new email?) With the powerpack add-on you can add
   unlimited email addresses to a ticket, any of which can be notified of ticket
   events. This add-on is not in the standard bundle and you can find more information
   here: [https://getawesomesupport.com/addons/productivity/](https://getawesomesupport.com/addons/productivity/)–
   Can I see live if a team colleague is currently working on a ticket? Yes, when
   there is someone is working on the ticket, the ticket appears as locked and says
   the name of the agent who is there. This is included in the free version. Please
   let me know if you have any other questions. I’ll mark this thread as resolved;
   but please post any follow up questions you have any I’ll take care to review
   and reply.
 * Have a nice day.

Viewing 1 replies (of 1 total)

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## Tags

 * [functions](https://wordpress.org/support/topic-tag/functions/)

 * 1 reply
 * 2 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/features-information-2/#post-11194690)
 * Status: resolved