Featured Video not working

  • Danny

    (@dansanoli)


    2 years, 10 months ago

    Hi:

    First of all, great job with VideographyWP.
    Featured video is not working. What can it be?

    I’m using Avada.

    Screenshot

    Thanks,
    Danny

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author CodeFlavors

    (@codeflavors)

    2 years, 10 months ago

    Hi,

    Thank you, we’re happy to find that you like the plugin.

    Regarding your issue, the plugin replaces the featured image only if that featured image is displayed using the default WP functionality, otherwise this won’t work.
    In your case, I’m assuming you used a page builder to create that display and the page builder isn’t using the default WP function to display the image.

    Let me know if you have other questions.

    Thread Starter Danny

    (@dansanoli)

    2 years, 10 months ago

    Hi:

    Thanks for quick reply:

    if you look at these Screenshot you can see i’m using avada and that your plugin states that is compatible and is using the default WP function to display the image.

    What am i missing?

    Thanks

    Plugin Author CodeFlavors

    (@codeflavors)

    2 years, 10 months ago

    Hi,

    Yes, the theme works with the plugin but since your image comes from the page editor, it’s not the actual featured image that Avada uses, but an image that your page editor is setting up “as” featured image.

    Hope this makes sense.

    Plugin Author CodeFlavors

    (@codeflavors)

    2 years, 10 months ago

    From the screenshot it seems that you use the PRO version; if that’s the case, please submit a private support ticket from your CodeFlavors account.

    Support tickets can be opened from this address: https://account.codeflavors.com/tickets/open-new-ticket/

Viewing 4 replies - 1 through 4 (of 4 total)
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